Old Ship - Poor Service

Veendam Cruise Review to Bermuda
Experience: 7+ cruises
Review: 1
Helpful Votes: 2

Overall Rating:

1 out of 5

Sail Date: July 01, 2010

Ship: Veendam

Cabin Type: Balcony

Traveled As: Couple

Reviewed: 8 years ago

Review Summary

The Veendam is an old ship, and dont let the Holland America website, which states it has been recently renovated, fool you. It needs to be retired and made into a coral reef. We had a BQ, Spa Stateroom, which states on the website it is a suite. NOT SO. It is just another balcony stateroom which you pay more for, that has some yoga mats, mineral water, and a water fountain in the room. Not worth the money. Also, the website states that the bathtub is a whirlpool tub, again not so. It was just another regular stateroom. The dining room service is sub-par and is really tragic. The poor waiters have 7 tables to serve each. Its not their fault, and they really do try hard. Its complete the fault of Holland America and the results of cost-cutting. However, the food is good. The public restrooms are horrific. I have never been on a cruise where rest-area bathrooms off of a highway are better than the cruise ship bathrooms. They were disgusting. Again, this is the result of under-staffing of attendants to keep the public areas clean.

Ship Experiences


5 out of 5

Service and Staff

1 out of 5

Cabin / Stateroom

1 out of 5

Pros: The Ports

Cons: Public Rooms and Service

Recommends Veendam? No.

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