Beware of Outsourcing
14 Night Alaska (Seattle Roundtrip)
Sail Date: July 27, 2015
Traveled As: Couple
Reviewed: 3 years ago
Holland America makes many promises that it can not live up to. Usually that is because they have outsourced many of their services.
Here's the one that got me. At the end of the cruise, they offer to have your luggage transported directly to your airline so that you won't have to haul it. However, it turns out that this task is outsourced. In my case, the contracted service company failed to perform. Holland America claims innocence despite their promise.
Also beware of sponsored tours. Holland America makes too many unfulfilled promises that are beyond their ability to control.