Statendam Cruise Review to Alaska


7+ cruises


Helpful Votes

4 out of 5


Sail Date: June 29, 2015

Reviewed: 1 year ago

Traveled As: Singles/Friends

Room Type: Inside

My overall experience was very good.  All of the ports were great but I wish there was more time in them except Anchorage.  I would like less time there or more excursions.  HAL needs to have flying excursions to see the bears exclusively.  All of our excursions were good.

Things I suggest for HAL:  free bottled water in the rooms & everywhere onboard the ship, free Wi-Fi internet service, a department to help with shipping items home, a clock in the bathroom & room, provide free transportation to all port cities shopping areas, rent good high powered binoculars (way for HAL to make more money – don’t charge too much), free 800 calls, coffee makers in room, more common food – not so fancy – biscuits & gravy, fried chicken, chicken fried steak, Chinese food, Mexican food, Italian food etc., more electrical plugs, plugs that work – my cell phone would not charge & my sisters charger was fried.

I had a very big problem with HAL & the way they billed my credit card (cc).  Since they bill the cc daily it creates pending charges that look duplicate.  I gave them permission to charge a different cc with a certain amount.  HAL billed my entire bill to this different cc.  It created a billing nightmare for me.  It took several days & calls for me to straighten out the mess they made & I’m not sure it’s fixed yet.

CAUTION TO PEOPLE THAT SPEND A LOT IN THE JEWELRY SHOPS!!!  When we left the ship I had to go to the customs office for a one on one with a customs officer.  I’m 73 & this was quite disturbing for me.  I didn’t know what was going on.  They wanted to know if all the items I bought were made in the USA.  I didn’t know.  The shops tell you that everything you buy is tax & duty free but do not say anything as to whether it’s made in the USA.  The customs officer said I should have kept my receipts & certificates of authenticity with me to show them.  No one in the jewelry stores told me I needed to do this. THIS SHOULD BE MENTIONED BY THE JEWELRY PERSONNEL.  I packed them in my checked bag & used Luggage Direct to take them from the ship to the airport.  I did not have access to my checked bag.  Thankfully the customs officer had pity on an uninformed little old lady & didn’t make me pay anything or put me in jail.



Food and Dining
Too much fancy food.
Service and Staff
Asep was the high light of our night time dining experience. He made my sister & me origami items each night & we looked forward to seeing him. He has a very special place in our hearts.
My room was kept in excellent condition thanks to Lukman & Cuncun, they were wonderful.
The jewelry & other stores were great. Adam & Emilija were very special in the way they treated me. Adam was very helpful in sharing his knowledge of diamonds & gemstones. So was Rose Marie, Bhavesh & Yana. Markus in the Marabella shop was like a grandson to me. His knowledge, help & kindness went above & beyond his job. He was such a delight to talk to & meet.
All of the staff in the Lido dining room were great too.
Onboard Activities
Destinations and Excursions
I wish the price of excursions was not so expensive. There needs to be more verity with less cost.
Ship Quality
Embarkation and Disembarkation
Cabin / Stateroom
Lukman & Cuncun kept my cabin in perfect condition.


Ship sold not need to elaborate.

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