Found HAIR in my Food TWICE!
Review SummaryWe have been on Norwegian, Royal Carribean and Carnival; we decided for our Alaskan cruise, we would give Princess a try to have a new experience. My father in law was eating in the buffet for breakfast, the third morning of the cruise and found a long black hair INSIDE his french toast batter. The hair was not on top of the food, but actually coked in the batter and the toast; he had to pull it out of his mouth. Management recommended we eat at the dining rooms for breakfast and lunch to avoid this in the future; 2 days later, I found a short black hair BAKED into my fried/baked lobster in the Portifino dining room. We spoke to management and they were dismissive, even to make us feel like we were lying since it happened twice. It wasn't until I showed them the pictures that they removed the gratuities from our account. Management went as far as to say "it is a ship wide problem". No concern to violations of VSP or CDC Food Regulations. I was appalled and I couldn't eat in the dining rooms after that. Our cabin was actually bigger than interior cabins that we have been in previously, which was nice. The only issue with it was the bathrooms were dirty, distingustingly so. There was mold growing in the corner of the showers, under the sink, etc. The grout was black and grimey, and in some parts, even peeling up. It looked like the bathroom needed a good CLR and pressure washing or simply, removing the old grout and regrouting. Like most queen beds on cruises, two twins were pushed together; however the bed it self was comfortable. Bathrooms were always under maintenance, so much so that older women who couldn't hold it, walked into the mens bathrooms. I had to race up and down floors to get to a bathroom in time. Programming on board was geared towards people 60 and older. Examples included knitting, origami, bible studies, workshops for posture & back pain, etc. All staff seemed disengaged, unconcerned. All other cruise staff on other cruiselines, make it seem like their greatest priority is to ensure that you are having fun and well taken care of, not the case on this cruise. We reached out to customer relations after the cruise, filled out a survey and even went as far as to email the CEO on our experience. I had someone call me form customer relations, but I was at work and I couldn't take the call, so I continued to call back only to be told I needed to leave a voicemail since he was assigned my case. I have called 6 times so far, and have decided to give up on contacting them directly. Terrible experience! I hope it was just the leadership on that specific ship, but I'm starting to believe that all staff on Princess is like this with their lack of followup and sense or urgency on our experience. I reported them to CDC, Department of Food & Agriculture and Better Business Bureau. The only positive that I can see from our experience on the Star Princess was their phenomenal art program. Great staff, helpful, polite, knowledgeable, customer service oriented and they all had great attention to detail. We loved it so much that we purchased 6 paintings from them. But then again, when talking to them, we found out that they are employees of Park West Galleries and not of Princess Cruise Lines. You can view all my pictures on my website: muddyfloors.com
Food and Dining
Service and Staff
Cabin / Stateroom
Eat at the speciality restaurants