Found HAIR in my Food TWICE!

Star Princess Cruise Review to Alaska - Gulf of Alaska
Experience: 7+ cruises
Review: 1
Helpful Votes: 0

Overall Rating:

2.2 out of 5
Star Princess

7 Night Voyage Of The Glaciers Northbound (Vancouver To Anchorage)

Sail Date: August 18, 2018

Ship: Star Princess

Cabin Type: Inside

Cabin Number: C248

Traveled As: Large Group

Reviewed: 2 months ago

Review Summary

We have been on Norwegian, Royal Carribean and Carnival; we decided for our Alaskan cruise, we would give Princess a try to have a new experience. My father in law was eating in the buffet for breakfast, the third morning of the cruise and found a long black hair INSIDE his french toast batter. The hair was not on top of the food, but actually coked in the batter and the toast; he had to pull it out of his mouth. Management recommended we eat at the dining rooms for breakfast and lunch to avoid this in the future; 2 days later, I found a short black hair BAKED into my fried/baked lobster in the Portifino dining room. We spoke to management and they were dismissive, even to make us feel like we were lying since it happened twice. It wasn't until I showed them the pictures that they removed the gratuities from our account. Management went as far as to say "it is a ship wide problem". No concern to violations of VSP or CDC Food Regulations. I was appalled and I couldn't eat in the dining rooms after that. Our cabin was actually bigger than interior cabins that we have been in previously, which was nice. The only issue with it was the bathrooms were dirty, distingustingly so. There was mold growing in the corner of the showers, under the sink, etc. The grout was black and grimey, and in some parts, even peeling up. It looked like the bathroom needed a good CLR and pressure washing or simply, removing the old grout and regrouting. Like most queen beds on cruises, two twins were pushed together; however the bed it self was comfortable. Bathrooms were always under maintenance, so much so that older women who couldn't hold it, walked into the mens bathrooms. I had to race up and down floors to get to a bathroom in time. Programming on board was geared towards people 60 and older. Examples included knitting, origami, bible studies, workshops for posture & back pain, etc. All staff seemed disengaged, unconcerned. All other cruise staff on other cruiselines, make it seem like their greatest priority is to ensure that you are having fun and well taken care of, not the case on this cruise. We reached out to customer relations after the cruise, filled out a survey and even went as far as to email the CEO on our experience. I had someone call me form customer relations, but I was at work and I couldn't take the call, so I continued to call back only to be told I needed to leave a voicemail since he was assigned my case. I have called 6 times so far, and have decided to give up on contacting them directly. Terrible experience! I hope it was just the leadership on that specific ship, but I'm starting to believe that all staff on Princess is like this with their lack of followup and sense or urgency on our experience. I reported them to CDC, Department of Food & Agriculture and Better Business Bureau. The only positive that I can see from our experience on the Star Princess was their phenomenal art program. Great staff, helpful, polite, knowledgeable, customer service oriented and they all had great attention to detail. We loved it so much that we purchased 6 paintings from them. But then again, when talking to them, we found out that they are employees of Park West Galleries and not of Princess Cruise Lines. You can view all my pictures on my website: muddyfloors.com

Embarkation

1 out of 5

Ship Experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

2 out of 5

Service and Staff

1 out of 5

Ship Quality

2 out of 5

Cabin / Stateroom

2 out of 5

Ship Tip

Eat at the speciality restaurants

Ports Of Call

Vancouver (Canada Place), British Columbia

5 out of 5
Rented bikes and biked Stanley Park (scenic, waterfront view) for 9 miles.

Ketchikan, Alaska

2 out of 5
Hiked about a mile to the salmon fisheries (don't do the excursion, it's free if you just walk); visited totem pole museum (not much to see here, you pay $25 at the door vs $60+ excursion), and did a couple of trails

Juneau, Alaska

4 out of 5
Bought the tram ride up the mountain for $49 or so. Wished we would have just hiked up the 2 miles (tram ride down was free once you ate at the restaurant up there, which we ate at and the nachos were delicious). hiked up about a mile passed the restaurant to the cross (steep and you need hiking shoes), beautiful view and worth the hike even for people who aren't normal hikers.

Skagway, Alaska

5 out of 5
rented bikes from 6th (a local advised us to do this vs paying $100+ to rent from port). We rode 20 miles to and from, saw the city of Dyea, Chilkhoot trail, saw wildlife (eagles, harbor seals, etc), up and down hill beautiful scenic rides right next to the ocean and harbor. We hit a local brewery where they brew beers from their local SPruce Trees (blonde beer).

Whittier (Anchorage), Alaska

1 out of 5
Nothing to do in this town; we followed an excursion bus which we followed into the national forest (we stopped where they stopped to take photo ops) then followed the bus the Visitor Center (learned more of the town and local hiking trails. We drove to the Alaskan Conservation Center where we saw bears, bison, elk, reindeer, eagles, lynx, moose, etc.

Disembarkation

4 out of 5

Traveler Photos

Food BAKED into my fried lobster Sanctuary "adult only" section; on Glacier Day it was $60
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