Sleepless on the Splendour
Splendour of the Seas Cruise Review to Europe - Eastern Mediterranean
Ship: Splendour of the Seas
Cabin Type: Suite
Traveled As: Couple
Reviewed: 11 years ago
We booked a September 3-10, 2006 cruise, and a Grand Suite on Deck 8, to rest and recuperate after a grueling work season. Our suite was situated under a wooden deck floor where people congregated near a 24 hour coffee machine, with constant chair movement and foot traffic noise transmitting loudly into our suite every night, all night long. Our stateroom attendant was sympathetic by saying the ship was designed wrong...others had complained previously. Ear plugs did not mask the noises each night. Security was called numerous times and offered no resolution to the problem. We were made to feel we were unreasonable...no real problem existed. After several nights, conversations with the telephone operator in the middle of the night, we were offered an inside cabin on the 6th deck in exchange for our 8th deck Grand Suite. We were told a supervisor would be in touch with us after our 5th sleepless night. No contact was made. On the 6th day our Concierge was instrumental in getting us moved to a Family Suite. We at last had two nights of sleep on our 7 night cruise. We thought we should have been adequately compensated for our great discomfort, not only due to the extreme noise above our suite every night, but the indifference met by ship staff when our distress was brought to their attention.
Food and Dining
Service and Staff
Cabin / Stateroom
Pros: The people we dined with each night.
Cons: Paying for a luxury suite to rest, yet received no sleep due to loud constant noise disturbances each night.