Sleepless on the Splendour

Splendour of the Seas Cruise Review to Europe - Eastern Mediterranean

Experience: 7+ cruises
Review: 1
Helpful Votes: 13

Overall Rating:

1 out of 5
Sail Date: November 01, 2006
Ship: Splendour of the Seas
Cabin Type: Suite
Traveled As: Couple
Reviewed: 11 years ago

We booked a September 3-10, 2006 cruise, and a Grand Suite on Deck 8, to rest and recuperate after a grueling work season. Our suite was situated under a wooden deck floor where people congregated near a 24 hour coffee machine, with constant chair movement and foot traffic noise transmitting loudly into our suite every night, all night long. Our stateroom attendant was sympathetic by saying the ship was designed wrong...others had complained previously. Ear plugs did not mask the noises each night. Security was called numerous times and offered no resolution to the problem. We were made to feel we were real problem existed. After several nights, conversations with the telephone operator in the middle of the night, we were offered an inside cabin on the 6th deck in exchange for our 8th deck Grand Suite. We were told a supervisor would be in touch with us after our 5th sleepless night. No contact was made. On the 6th day our Concierge was instrumental in getting us moved to a Family Suite. We at last had two nights of sleep on our 7 night cruise. We thought we should have been adequately compensated for our great discomfort, not only due to the extreme noise above our suite every night, but the indifference met by ship staff when our distress was brought to their attention.

Food and Dining

5 out of 5
Our dining table attendants were friendly and did a great job.

Service and Staff

1 out of 5
It is sad that our sleeplessness was insignificant to ship staff, except for our Concierge, when our problem came to his attention. It was only through his efforts that we were finally moved to another suite...after our cruise was about to end.

Ship Quality

1 out of 5
There should never have been a Grand Suite located where our's was on this ship, unless it was only offered to the hearing impaired. Earplugs did not help at night because vibrations from the noise above was felt!

Cabin / Stateroom

1 out of 5
As stated above, our Grand Suite was located in an area where no room should have been situated due to a horrendous noise level all night and morning long from the above wooden deck, foot traffic, scraping chairs, etc. The suite itself was beautiful and luxurious, as you would expect for the premium price we paid for it. However, due to the lack of sleep and mental anguish we suffered from our experience, and lack of resolve, we would not recommend this stateroom to anyone, unless they were deaf.

Pros: The people we dined with each night.

Cons: Paying for a luxury suite to rest, yet received no sleep due to loud constant noise disturbances each night.

Recommends Splendour of the Seas? No.

Was this review helpful? 13

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