horrible guest services

Sovereign of the Seas Cruise Review to Caribbean - Bahamas


Contributor Level: Deck Hand
Experience: 2-3 cruises
Review: 1
Helpful Votes: 0

Overall Rating:

2.0 out of 5
Sail Date: September 01, 2008
Traveled As: Family (older children)
Reviewed: 8 years ago
We purchased our cruise through Expedia. They had a 100.00 onboard credit promotion from royal caribbean. When we asked why it was not on our account they said they new nothing about it. I called Expedia from the ship they said it was a royal carribean promotion so it was not their problem. Sooooo about 8 phone calls later and dealing with a very very rude guest service staff, I still have not credit. As a matter of fact no one one that cruise Sept 8th - 12th had gotten the on board credit offered through expedia when we got off the ship. Amazing, we pay for a cruise in a timely manner and pay our account owed. yet we are treated rudely when we ask for what we were sold. Forget Royal Caribbean, we are going back to Holland America!!!!

Entertainment

3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Pros: Shows and Coco cay

Cons: Guest service staff was very rude

Recommends Sovereign of the Seas? No.

Was this review helpful?

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Anonymous




*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top