horrible guest services

Sovereign of the Seas Cruise Review to Caribbean - Bahamas

Contributor Level: Deck Hand
Experience: 2-3 cruises
Review: 1
Helpful Votes: 0

Overall Rating:

2.0 out of 5
Sail Date: September 01, 2008
Ship: Sovereign of the Seas
Traveled As: Family (older children)
Reviewed: 9 years ago
We purchased our cruise through Expedia. They had a 100.00 onboard credit promotion from royal caribbean. When we asked why it was not on our account they said they new nothing about it. I called Expedia from the ship they said it was a royal carribean promotion so it was not their problem. Sooooo about 8 phone calls later and dealing with a very very rude guest service staff, I still have not credit. As a matter of fact no one one that cruise Sept 8th - 12th had gotten the on board credit offered through expedia when we got off the ship. Amazing, we pay for a cruise in a timely manner and pay our account owed. yet we are treated rudely when we ask for what we were sold. Forget Royal Caribbean, we are going back to Holland America!!!!


3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Pros: Shows and Coco cay

Cons: Guest service staff was very rude

Recommends Sovereign of the Seas? No.

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