Sovereign of the Seas (RETIRED) Cruise Review to Caribbean - Bahamas

Deck Hand

2-3 cruises


Helpful Votes

2 out of 5

horrible guest services

Sail Date: September 01, 2008

Reviewed: 8 years ago

Traveled As: Family w/older children

We purchased our cruise through Expedia. They had a 100.00 onboard credit promotion from royal caribbean. When we asked why it was not on our account they said they new nothing about it. I called Expedia from the ship they said it was a royal carribean promotion so it was not their problem. Sooooo about 8 phone calls later and dealing with a very very rude guest service staff, I still have not credit. As a matter of fact no one one that cruise Sept 8th - 12th had gotten the on board credit offered through expedia when we got off the ship. Amazing, we pay for a cruise in a timely manner and pay our account owed. yet we are treated rudely when we ask for what we were sold. Forget Royal Caribbean, we are going back to Holland America!!!!

Pros: Shows and Coco cay

Cons: Guest service staff was very rude

Recommends Sovereign of the Seas (RETIRED)? No.

Service and Staff
Ship Quality
Cabin / Stateroom

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