Norway - Early June 2022

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 24

Review summary

Excellent overall bur badly marred by a simple incident that Princess simply did not handle well. Our door entry system - medallion - failed and we could not get into the room! To cut a long story short it took an hour late at night before a man with only one of 2 keys on the entire ship could get us in and all due to an expired battery in the door! The big issue though was my partner getting very stressed as time went on as she was concerned she could not get her medication. As a result, the following day she was reluctant to leave the room. What really was galling is that, despite registering at the front desk our concerns, Princess never got back to us to check we were OK. Had this happened we would probably have accepted that Princess did all they could to deal with the problem but no - we were merely customers - and this was the 70th birthday gift to my partner - which, if Princess had checked, they would have known about. At the time of writing still no response from Princess so management customer care - zero, on board waiter staff care - 11 out of 10. Odd considering that a primary rule of any business is to ensure your customers are looked after. We sought no additional favours etc, merely an acknowledgement that we had been put into a position of some awkwardness and that Princess understood this. After all - what happens next time another passengers door does not open?

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Stavanger, Norway

Skjolden, Norway

Southampton (London), England

Bergen, Norway

Olden, Norway

Disembarkation