Serenade of the Seas Cruise Review to Europe - Northern Europe

Contributor Level: Purser

2-3 cruises


Helpful Vote

3 out of 5

Good itinary but not so good management

Sail Date: July 10, 2016

Reviewed: 11 months ago

Traveled As: Large Group

Room Type: Oceanview

Posts of Call are good choices. Needs improvement in management in the following:

1. On the 1st day on board, 1 piece of luggage was not found until 9:45 pm.

2. We booked 3 stateroom but lost 1 due to overbooking. We were informed only a few days before departure. 4 adults were cramped into 1 stateroom. TIme to take turn to use bathroom was a pain.

3.We used 1 credit card to pay all on board expenses; but the staff had problem to do that.

3. The staff for the Riga tour was very rude and the instruction to go to which gangway (front or back) was not clear. As a result, our group of 6 was separated into 2 groups.


Cabin / Stateroom size is good for 2 adults.
Ship Quality
Service and Staff
Food and Dining
Stockholm, Sweden
Helsinki, Finland
St. Petersburg, Russian Federation
Ask where to use public toilet. The Peter & Paul Cathedral does not have any.
Tallinn, Estonia
Riga, Latvia
Staff is rude.

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