Good itinary but not so good management
Serenade of the Seas Cruise Review to Europe - Northern Europe
Sail Date: July 10, 2016
Ship: Serenade of the Seas
Cabin Type: Oceanview
Cabin Number: 4586
Traveled As: Large Group
Reviewed: 1 year ago
Posts of Call are good choices. Needs improvement in management in the following:
1. On the 1st day on board, 1 piece of luggage was not found until 9:45 pm.
2. We booked 3 stateroom but lost 1 due to overbooking. We were informed only a few days before departure. 4 adults were cramped into 1 stateroom. TIme to take turn to use bathroom was a pain.
3.We used 1 credit card to pay all on board expenses; but the staff had problem to do that.
3. The staff for the Riga tour was very rude and the instruction to go to which gangway (front or back) was not clear. As a result, our group of 6 was separated into 2 groups.