Serenade of the Seas Cruise Review to Caribbean - Eastern

Contributor Level: Deck Hand

7+ cruises


Helpful Vote

3 out of 5

It was just OK.

Sail Date: April 01, 2014

Reviewed: 3 years ago

Traveled As: Couple

Room Type: Balcony

Ship is in need of refurbishing and new ventilation system in the casino to pull out the smoke..very heavy in the Centrum. The officers were not as diligent in watching where the guests were smoking. The food was extremely inconsistant. We ate twice in the dining room and did not go back. At least in the Windjammer if you did not like something you could go back and find something else. Breakfast in the Windjammer was really good. The show performances in the Tropical were very good. The staff were fun and friendly. The \"refurbished\" bed in our stateroom was like cement. After spending one night on it we asked our cabin steward to see what she could do to make it somewhat softer and she did. She was amazing throughout the cruise. This is our second time on a RCI ship and loved the first cruise but we will not sail on this category again.

Pros: Crew\, cabin stewards\,show performances\, cleanliness

Cons: Food\, smoking

Recommends Serenade of the Seas? No.

Great variety\, good schedule and we enjoyed each one.
Service and Staff
Cabin steward was fabulous and went above and beyond. Hotel staff were good also. We found all the crew to be friendly and approachable.
Cabin / Stateroom
Size was ok...outside stateroom with balcony. Shower was difficult to turn around in and I'm a size 6. Location was perfect..just slightly aft of mid-ship on deck 9 starboard.
Food and Dining
Extremely inconsistent. All public eating venues were very clean and a friendly wait staff\, however\, all the Windjammer servers need to speak English and cannot. I am lactose intolerant and asked a question of one of the servers if it contained any milk product and he could not understand a word I said..needless to say I did not eat that dish.
Ship Quality
This category is not for us. We're not used to \"average\" sailing.

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