Never again

Serenade of the Seas Cruise Review to Caribbean - Bahamas


Experience: 7+ cruises
Reviews: 0
Helpful Votes: 0

Overall Rating:

2.0 out of 5
Sail Date: December 01, 2013
Ship: Serenade of the Seas
Cabin Type: Suite
Traveled As: Large Group
Reviewed: 3 years ago
We sailed on the Serenade of the Seas over New Years. It had to be the worst cruise I have been on in 15 years. The staff were actually unfriendly\, and seemed aggravated when they had to serve you. The Stateroom attendant did not maintain the room adequately. 3 out of 4 days of room service the order was wrong. The food in the main dining room was very poor\, and several meals were not even edible. They sell a water package\, and don't have bottled water available at most venues\, and even ran out of bottled water before the cruise ended. I'll never use RCCL again!

Food and Dining

1 out of 5
Although the waiters tried to accommodate us\, the food was very substandard. They even charge extra for lobster now.

Entertainment

3 out of 5
There were only a couple of shows that were worth watching\, and most nights\, people left before the shows were over.

Children's Programs

3 out of 5
The basic children's program was great. The Barbie experience was a total waste of money. They didn't do all that was listed to do\, and they changed times for some of the activities without contacting the participants and many kids missed some of the activities.

Service and Staff

1 out of 5
Most of the crew seemed very unhappy on this cruise. Service was terrible.

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Pros: Relaxing in my room

Cons: Service\, food\,entertainment

Recommends Serenade of the Seas? No.

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