overall stndard was lower then the other royal Carebian boats

Serenade of the Seas Cruise Review to Europe - Northern Europe


Contributor Level: Third Mate
Experience: 2-3 cruises
Reviews: 2
Helpful Votes: 16

Overall Rating:

4.0 out of 5
Verified Review
11 Night Ultimate Scandinavia & Russia (Copenhagen To Stockholm)
Sail Date: June 17, 2015
Ship: Serenade of the Seas
Cabin Type: Balcony
Cabin Number: 7598
Traveled As: Couple
Reviewed: 2 years ago

very poor communication procedures with customer service and  headquarter financial polices

department causing unnecessary stress for customers... at the end things were fine. Training the staff is poor and left to each individual to make up for corporate polices to save money on that, which is not fare to customers and employees. I felt than Wall Street is running the company and cuts were on everything including on the quality of shows, too!

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
5 out of 5
5 out of 5
5 out of 5
5 out of 5
5 out of 5
1 out of 5
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