Serenade of the Seas Cruise Review to Europe - Northern Europe

Third Mate

2-3 cruises


Helpful Votes

4 out of 5

overall stndard was lower then the other royal Carebian boats

Sail Date: June 17, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

very poor communication procedures with customer service and  headquarter financial polices

department causing unnecessary stress for customers... at the end things were fine. Training the staff is poor and left to each individual to make up for corporate polices to save money on that, which is not fare to customers and employees. I felt than Wall Street is running the company and cuts were on everything including on the quality of shows, too!

Food and Dining
Service and Staff
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Destinations and Excursions
Ship Quality
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