Worst Royal ship option! No repeat sail.
Sail Date: December 01, 2014
Reviewed: 2 years ago
Traveled As: Couple
Room Type: Oceanview
After the one evening show\, if you want to go to one of the two pools or 3 hot tubs on board\, good luck. They were advertised as 24-hours\, but were consistently closed every night for an unknown amount of time. It was never advertised when they would be closed\, or when they would reopen. There was no adult water slides either. The pool in the \"adult only\" area was never monitored for children.
If you wanted to grab a bit to eat after 8:30\, you'll be mostly out of luck. They close down the one and only buffet area very early\, which includes the self-serve soft-serve ice cream (my favorite!). There is one caf open in the evening\, but they served the same food every night\, limited to sandwiches and salads. If you wanted water or juice in the main buffet area\, you had to wait in line for an attendant to serve you! It was ridiculous\, and a waste of man hours! We wanted to eat outside\, but there was not one outside table to allow us to eat.
We heard good reviews about the pay-for restaurants on board\, but we only went to the free one. It was hit or miss on taste\, quality. Although our waiter was very nice\, he was inconsistent and provided poor service every night. Our dinner experience sometimes only took 40 minutes\, where other nights it took 2 hours based on the service speed. We often didn't received the food we ordered or drink service\, and our waiter admitted he had large
Pros: live band at the shows\, the electronic \"what's going around on the ship\"
Cons: no late night dining options\, no day-time or late-night entertainment\, no self-serve drink stations or near the pool\, no outdoor eating place or food options\,
Recommends Serenade of the Seas? No.
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|Ship Quality||The ship was smaller than others\, with only 2 outer stair cases. With that\, there were some places that we only accessible in a round-about way. It was always clean of course. I did hear many people in wheelchairs complain about accessibility issues. The hallways were TINY\, and always had cleaning carts in them\, which would make them impossible to navigate in the wheelchair or stroller.|
|Food and Dining||Only went to free option\, and it was inconsistent. The service was very slow and often inaccurate. We didn't get our food some nights\, or the wrong food others. The dining times often made getting to the shows a tight squeeze\, especially due to the slowness of our wait staff. The dcor was minimal and not note-worthy at all. Heard great things about the specialty options.|
|Cabin / Stateroom||The rooms were a fine size\, the bathrooms smaller than most. The shower head shot water out all angles. The attendant kept it clean\, but threw away some of our smaller items (hair ties and chapstick). The TV only got a few channels in English.|
|Service and Staff||Overall\, just kind of poor. Our stateroom attendant did not know our name and threw away our belongings. When we reported it\, he never responded. The guest services desk said they would help with a bill issue we were having\, but when they said they'd handle it\, they didn't. We had to check back in several times before it was fixed. The staff in general weren't as aware of space\, often running into me and others without apology. The cruise director just seemed not genuine/fake.|
Very little late-night options. The shows were good\, but very strange. We had an Olympic gymnast who juggled\, a trio of tenors\, and a variety show. Nothing was bad\, but just very strange. The singing was common-place\, and they spotlighted the same singers again and again. They did some shows in the Centrum\, which is a terrible place for shows due to the lack of seating. They were also very short shows (7 minutes)\, but took almost an hour of your evening if you wanted to secure a seat with a view.
They had only a few photo options on the cruise\, and they were always directly in the walk-way\, blocking our egress or causing us to jump in forward of their picture. The photographer at dinner would come around at the most terrible times\, forcing pictures when we had mouths full of food.
|Children's Programs||We didn't have children with us\, but we did notice the size and quality of the children's areas were very small and poor. At our beach day at Coco Cay\, the children were sequestered to a fenced-in pen\, with 1 staff member sitting on their phone.|