Serenade of the Seas Cruise Review to Caribbean - Bahamas

Contributor Level: Purser

7+ cruises


Helpful Votes

2 out of 5

Oh.....RCCL. You could have done some much more.

Sail Date: January 10, 2015

Reviewed: 2 years ago

Traveled As: Singles/Friends

Room Type: Balcony

We left a day late because of a broken water pipe on the inbound cruise. Stuff happens. The problem is the way the situation was handled in MSY, and then onboard. Basically, we got zero, nada, nothing, for missing a day at sea enjoying our cruise. We stood in line for SIX HOURS to get onboard! Yes SIX HOURS! Cold pizza, hamburgers, were sent into the terminal for approximately 10% of the guests. Nothing to drink.......nothing. No chairs for the elderly, nothing. Eventually they threw off about 500 guests to make the cruise work. Bad for them, bad for us. No open bar, nothing. We then could not get on the private island due to happens. We then received a $100 per person credit for our inconvenience.......sorry not near enough. They of course charged me for a loss  day my drink package. No credit there...........Very very bad decisions in MSY by local mgt. We could have cleared security earlier, and waiting in the designated "waiting area"!!!!! What a concept! Chairs and everything! Showed up a on at decide.

Ship Quality
nice remodel
Food and Dining
always like the windjammer
Cabin / Stateroom
still small
Service and Staff
Onboard Activities
older crowd, the crew gave up
Destinations and Excursions
skip the hole they call Nassau, spend the day and 1/2 in Key West, everyone will enjoy themselves more
New Orleans, Louisiana
Bourbon Street! Acme oysters!
Key West, Florida
Nassau, Bahamas
Dump, expensive, crooks
Cococay (Cruiseline's Private Island)
didnt get on

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