Things keep going wrong

Serenade of the Seas Cruise Review to Europe - Western Mediterranean


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Vote: 1

Overall Rating:

2.0 out of 5
8 Night Western Mediterranean (Rome To Barcelona)
Sail Date: October 29, 2014
Ship: Serenade of the Seas
Cabin Type: Oceanview
Traveled As: Family (young children)
Reviewed: 3 years ago

Most problems we encountered were minor but they kept on coming.  It was always a question of What was going to go wrong next.  Here is a quick list of disappointments;

Rooms too small - the smallest room I've ever seen on a cruise.

6+ hours to add Alex to our reservation Bait and switch on Florence excursion.  We chose this cruise base on certain excursions that we dropped for no apparent reason. No maps for Valencia drop off 4 blocks from town center for Valencia drop off 5 Euros cost for all bus shuttles (every other cruise the cruise line offered free shuttles.cruise line Crib too low Entire family suffered Sinus problems on board ship.  Sinuses cleared as soon as we went ashore. Generally poor, redundant food in cafeteria. 1.5 year old Liam was not permitted to Halloween party - even with mother chaperone. Failure to properly process Amy's cabin pre-paid tips

Food and Dining

Dining Room - Great. Cafeteria - poor.

Onboard Activities

1 out of 5
Ship would not allow my grandson to participate in anything - not even accompanied by his mother.

Entertainment

3 out of 5

Service and Staff

Most were OK. Emma, Rena and Hury in the main dining room were exceptional.

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Room was OK but SMALL!
5 out of 5
1 out of 5
5 out of 5
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