Serenade of the Seas Cruise Review to Europe - Western Mediterranean

Contributor Level: Purser

7+ cruises


Helpful Vote

2 out of 5

Things keep going wrong

Sail Date: October 29, 2014

Reviewed: 2 years ago

Traveled As: Family (young children)

Room Type: Oceanview

Most problems we encountered were minor but they kept on coming.  It was always a question of What was going to go wrong next.  Here is a quick list of disappointments;

Rooms too small - the smallest room I've ever seen on a cruise.

6+ hours to add Alex to our reservation Bait and switch on Florence excursion.  We chose this cruise base on certain excursions that we dropped for no apparent reason. No maps for Valencia drop off 4 blocks from town center for Valencia drop off 5 Euros cost for all bus shuttles (every other cruise the cruise line offered free line Crib too low Entire family suffered Sinus problems on board ship.  Sinuses cleared as soon as we went ashore. Generally poor, redundant food in cafeteria. 1.5 year old Liam was not permitted to Halloween party - even with mother chaperone. Failure to properly process Amy's cabin pre-paid tips
Ship Quality
Food and Dining Dining Room - Great. Cafeteria - poor.
Cabin / Stateroom
Room was OK but SMALL!
Service and Staff Most were OK. Emma, Rena and Hury in the main dining room were exceptional.
Onboard Activities
Ship would not allow my grandson to participate in anything - not even accompanied by his mother.
Destinations and Excursions
Wanted excursions were dropped and we needed to upgrade to more expensive ones that forced us to waste time in the ship's associated leather goods store.

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