Serenade of the Seas Cruise Review to Caribbean - Western

Contributor Level: Deck Hand


Helpful Votes

1 out of 5

Worst experience of my life

Sail Date: January 01, 2012

Reviewed: 5 years ago

One day I woke up in the middle of the night because my back was so ichy.
My wife and I turned on the lights and found 8 bug bites on my back.
I went to the front office to report it, they sent me to onboard doctor. Nurse there
told me if you see the doctor, you'll be charge, we don't know how much. I went
back to the front office to see who will be resposible for the charges, the
manager tells me in a very condecending way, "if you don't want to, go buy $5 cream and use that". Later she tells me she will contact cleaning manager
and let me know what happens, but never received that phone call. Thanks to
her, my vacation was ruined. I DO NOT recommend royal carribean cruise and
their customer service. One of the worst experiences of my life!!

Pros: nothing

Cons: customer service

Recommends Serenade of the Seas? No.

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