Serenade of the Seas Cruise Review to Caribbean - Southern

Contributor Level: Deck Hand

4-6 cruises


Helpful Votes

3 out of 5

I've had better

Sail Date: July 31, 2011

Reviewed: 5 years ago

Traveled As: Singles/Friends

Room Type: Suite

From the day of embarkation, priority lines for suite guests meant nothing. In fact, it almost felt like we were treated more rudely for being in these lines. The food and service in the main dining room were so poor that we ate in the buffet dining after the first night. Excursions were of mediocre quality, as were most of the nightly entertainments. Ports of call that were exceptional are: St. Maartin, Barbados, and Antigua. Both St. Lucia and St. Croix were disappointing. Our spa experience and our room steward were the high points of the cruise line.

Pros: Barbados, Antigua, and St. Maartin

Cons: Most of the service connected with the Royal Caribbean cruise line.

Recommends Serenade of the Seas? No.

The variety and schedule of entertainments offered was good (on par with most). The quality was a bit below average.
Ship Quality
Several days into the cruise an odor of sewage started in the lower decks which slowly made its way up to the higher decks as the days went on. By the last day, our toilets were not working on deck 10.
Food and Dining
Main dining room had poor food and service, but other areas had much better food and service. Dining times may have been more flexible, but we were not given this option when we booked, and the request to change tables met with resistance.
Cabin / Stateroom
Good size suite kept in excellent condition by our room steward; however, the suites on Holland America are larger for similar price, and we had to keep asking for ice in the wine bucket.
Service and Staff
Room steward was best example of how the job should have been done. Most others only did what was asked and no more. "Offers" of customer service were non-existant. And believe it or not, I was polite and friendly at all times, even when the situation warranted a rude response on my part.
St. John's, Antigua
Beautiful waters surround this island!
Don't Miss: The beach!
Castries, St. Lucia
The drive in volcano is actually a glorified hot springs which isn't even very glorified. The roads are terrible all over the island. We missed seeing the waterfall in the rain forest because of landslides, but heard it was beautiful.
Don't Miss: Miss this island!
Bridgetown, Barbados
One of the prettier islands with better roads and a very friendly populace. We took the "Best of Barbados" tour and thoroughly enjoyed it. The Wildlife refuge with monkeys was wonderful.
Don't Miss: Harrison's Cave and/or snorkeling (lots of colorful fish and sea turtles)
Philipsburg, St. Maarten
The most beautiful of all the water that we saw on the cruise was around St. Maartin. We found a sort of flea market near the water in Marigot that was fun to shop in and much cheaper than most places had been.
Don't Miss: Flea market in Marigot and the water!
Frederiksted, St. Croix, U.S.V.I.
Didn't care for this island at all. Little to see or do, terrible roads and poverty evident everwhere.
Don't Miss: Miss this island!

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