7 Night Southern Caribbean (San Juan Roundtrip) Sail Date: December 11, 2010 Ship: Serenade of the Seas Cabin Type: Balcony Traveled As: Couple Reviewed: 6 years ago
This ship is in need of some major refurbishing. Top of railings that are teak were missing with tape holding some sort of padding in place. In addition to the tape there was twine holding the padding in place. The track was in poor shape with large areas of running surface missing. These are but two examples of how poorly this ship is being maintained. The ship was generally clean where the staff was always cleaning. The chaise lounges looked like they haven't been cleaned in a very long time.
Food and Dining
1 out of 5
This by far was the biggest disappointment. The main dining food was lack luster and boarding on poor quality. The Windjammer Cafe had much better selections and the quality was better. The Portofino Restaurant was good and provided the quality of food that should have been available in the main dining room. We have sailed with Princess, Norwiegan and Carnival and this bar far had the poorest food in the main dining room. Other food was probably on par with Carnival.
3 out of 5
The shows were average for most cruise ships. The options available were limited and not much outside of the main theater.
Service and Staff
5 out of 5
Everyone was very helpful, greeted you each time and where consistently working to achieve your satisfaction. The waiters did their best with the poor quality of food. Their service was prompt and effecient.
1 out of 5
Cleanliness was good, decor was nice. There to be many areas of ongoing maintenance that have not been attended too.
Cabin / Stateroom
3 out of 5
Stateroom was fine. Drapes needed to be cleaned. They repalce the old tube TV mid way through the trip with a new smaller flat screen. The base of the old TV was used for the flat screen with the anchor holes from the prior TV being left just as when the screws came out. It appears there is a real lack of detail to work they do on this ship.
Again pretty predictable tours. Great waterfalls, but the tours that last 3 1/2 hours are primarily spent driving to the sites. They take a long drive to get to the sites, and then on the return it is about half that time to get back to the ship.
Don't Miss: Waterfall and Emerald Pool are good
*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.
Every Wednesday you'll receive the latest articles, deals, and news from the Cruiseline.com team, plus tips and photos submitted by our vibrant community of diehard cruisers. You'll also get a free gift — a downloadable, printable PDF of our guide to cruising!
Sign up for weekly cruise deals.
Join other subscribers and get the best cruise deals of the week in your inbox every Thursday.