Guest Services and Explorations! on Serenade of the Seas

3.3
(3 Reviews)

The place to go for general ship information, to report lost or damaged goods, and to exchange money or traveler''s checks. Shore excursions can also be booked at the Explorations! Desk.

3 Guest Services and Explorations! Reviews

5.0

by Dunkmaster

Got and questions or problems, they’re there to help!

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4.0

by cathygrant60

We had two occasions with guest services. Day 2 we had one complaint. The sofa bed did not have a mattress and was rock hard! (who forgets sheets & mattress). We also asked for ice every night for our mom's foot. It was there every night. They sent us a bottle of wine to apologize for the sofa bed error. They met our every need.

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1.0

by luxgirl

We were told that we had a $100 us on board credit by our travel agent. When we received our bill there was no credit. When we talked to guest services they told us that we did not have a credit and we would have to talk to our travel agent about it. We are still working on getting our $100 us credit now that we are home.

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