Sapphire Princess Cruise Review to Mexico

Contributor Level: Deck Hand

7+ cruises


Helpful Votes

1 out of 5

Never Again

Sail Date: March 01, 2009

Reviewed: 8 years ago

Traveled As: Couple

Room Type: Balcony

This was our third Princess cruise and our last Princess cruise. The customer service staff really could care less as could the Princess corporate offices. Please understand that up until this cruise I preferred Princess but the condition of my stateroom and the indifference of the employees changed all that.
Every day of the cruise there were service personnel in our balcony cabin tending to problems such as a non-operational safe; a non-functioning toilet--again and again; lights that required repair. While this alone would not be a big deal...what made it a problem was that the managerial staff on board ccompounded the situation by not doing anything constructive about it.

Cons: The attitude of the Staff; The condition of thh balcony stateroom

Recommends Sapphire Princess? No.

Ship Quality
Cabin / Stateroom
Service and Staff
Food and Dining

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