Sapphire Princess Cruise Review to Other (Asia/Africa/Middle East)

Contributor Level: Deck Hand

4-6 cruises


Helpful Votes

1 out of 5

A bad cruise

Sail Date: November 01, 2007

Reviewed: 9 years ago

Traveled As: Singles/Friends

Room Type: Oceanview

We recently sailed on the Sapphire Princess from Bangkok to Beijing. Intended ports of call were 2 in VietNam, 1 in Taiwan and 2 in Japan. Because we encountered two typhoons we were unable to land at 4 of the designated ports. There was a marked lack of communication from the ship's officers regarding the situation we were in. A group of passengers did begin a protest and attempted to meet with the Captain. This was difficult to arrange and was not amicable when they did meet. It is my understanding that were threatened with police action when they reached Beijing and all their meetings reporting back to the general passenger group were videotaped by security. The Captain seems to lack public relations skills to say the least. Ultimately, the company offered a $250 shipboard credit which we found insulting and further negotiation brought forth a time limited (1 year) offer of 50% off a future cruise. How many of the passengers would be able to schedule anoither cruise within a year - not many would be our guess? When the Queen Mary II encountered a similar situation with missed ports because of an equipment malfunction, they refunded the cost of the cruise. While no-one was blaming the cruise line for the weather, it does appear strange with long range forecasting that this bad weather trip with 27' waves could have been avoided by changing the itinerary and explaining to passengers what was going on. Poor show Princess Lines.

Pros: Nothing stands out that I could identify and say I really liked that. Cabin steward was excellent.

Cons: Lack of adequate communication from the bridge as we were caught between two t yphoons and missed 4 ports of call. Insulting compensation offer of $250 shipboard credit plus a time limited 50% off a future cruise. Food was moderately good after a few days, initially poor.

Recommends Sapphire Princess? No.

Ship Quality
There was close atention to cleanliness which was appreciated.
Some of the evening shows were good. Movies were not first run and showed at times not convenient to dining times.
Food and Dining
Early into the cruise, food was often lukewarm. I found $2.50 for water, when most hotels provide it free, to be excessive. Having to pay for specialty coffees after dinner was also excessive.
Cabin / Stateroom
Our cabin steward was pleasant and helpful at all times. Having a laundromat on each level was a real bonus, although finding quarters was a drag.
Service and Staff
Mostly very good but many seemed untrained. For example, on one occasion one of the bar stewards butted in on a conversation with a comment of his own!

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