Ryndam Cruise Review to Caribbean - Western

Contributor Level: Purser

7+ cruises


Helpful Votes

3 out of 5

We had some problems, in fact many. Our room had a heavy diesel smell for two days that we had to put up with the next two nights etc.

Sail Date: March 01, 2015

Reviewed: 2 years ago

Traveled As: Singles/Friends

Room Type: Oceanview

Our room was not acceptable, we had the smell of diesel fuel in our cabin for 2 nights then followed by 2 night of the air conditioning not working and it being 80 degrees.  The coupon book was worthless.  It did not arrive until two days on the ship and Czerwinski's did not use one coupon.  I used one for a free bingo card, of course I had to purchase other cards for Bingo that cost me $35.  The $25 room credit was not given (did not know that we had to do something online to get it) Gone.  The port we wanted to see the most was Costa Maya and the ships had 2 engines fail.  Therefore, we only got back the credit for the port fees.  Wrote a letter via email and also faxed the same letter to Holland.  It was our first experience with Holland, very disappointed.  The food was good, entertainment great, weather was good too.

Ship Quality
Food and Dining
Service and Staff
Onboard Activities
Destinations and Excursions
The port we wanted to see most, was cancelled, because of 2 engines going out.
Cabin / Stateroom
The room attendants were great. The room was very clean. However, the towels and sheets were beginning to turn yellow. You could tell it was an older ship.
Tampa, Florida
It is close to our home, so it only took one hour to get there.
Key West, Florida
Trujillo, Honduras
Santo Tomas De Castilla, Guatemala
Costa Maya (Mahahual), Mexico Did not see the most important one since the engines were being repaired. Port missed.

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