We had some problems, in fact many. Our room had a heavy diesel smell for two days that we had to put up with the next two nights etc.

Ryndam Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 0

Overall Rating:

3.0 out of 5
Verified Review
7 Night Western Caribbean (Tampa Roundtrip)
Sail Date: March 01, 2015
Ship: Ryndam
Cabin Type: Oceanview
Cabin Number: 378
Traveled As: Singles/Friends
Reviewed: 2 years ago

Our room was not acceptable, we had the smell of diesel fuel in our cabin for 2 nights then followed by 2 night of the air conditioning not working and it being 80 degrees.  The coupon book was worthless.  It did not arrive until two days on the ship and Czerwinski's did not use one coupon.  I used one for a free bingo card, of course I had to purchase other cards for Bingo that cost me $35.  The $25 room credit was not given (did not know that we had to do something online to get it) Gone.  The port we wanted to see the most was Costa Maya and the ships had 2 engines fail.  Therefore, we only got back the credit for the port fees.  Wrote a letter via email and also faxed the same letter to Holland.  It was our first experience with Holland, very disappointed.  The food was good, entertainment great, weather was good too.

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
The room attendants were great. The room was very clean. However, the towels and sheets were beginning to turn yellow. You could tell it was an older ship.
5 out of 5
It is close to our home, so it only took one hour to get there.
5 out of 5
5 out of 5

Costa Maya (Mahahual), Mexico Did not visit port

Did not see the most important one since the engines were being repaired. Port missed.
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