Ruby Princess Cruise Review to Alaska - Inside Passage

Contributor Level: Third Mate

4-6 cruises


Helpful Votes

4 out of 5

Our Alaskan Trip

Sail Date: June 28, 2015

Reviewed: 1 year ago

Traveled As: Family (young children)

Room Type: Inside

Excellent over all experience. Just not happy with one service area, Mermaids Tail. Server: Franklin. Rude. Rude. Rude. We ordered sodas from him occasionally. He ignored us most of the time. We noticed he was friendlier with the guests ordering alcohol drinks.

Cruise Photos

Food and Dining
Service and Staff
Overall friendly staff except one in particular, Franklin, from the Mermaids Tail Bar. He was very rude in more than one occasion. The times when my husband has ordered a soda, he doesn't acknowledge him, practically ignores him. One time, Franklin took my husbands order and when another customer came up to the bar and ordered some drinks, he fixed the other customers alcohol drinks and then later, looked at my husband and said, Coke? and just gave it to him without a word. Poor customer service! He has done it do others, hopefully they will come forward with the review.
Children's Programs
Onboard Activities
Destinations and Excursions
Ship Quality
Embarkation and Disembarkation
Cabin / Stateroom
Our steward was excellent! He was very friendly and responded quickly when we needed something. Our room was always prestine.

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