Ruby Princess Cruise Review to Caribbean - Eastern

Deck Hand

7+ cruises


Helpful Votes

3 out of 5

A bit of a let down

Sail Date: November 27, 2011

Reviewed: 4 years ago

Traveled As: Large Group

Room Type: Balcony

This was our second time on Princess, the first time on Ruby. We preferred the design and services on the Diamond. We usually cruise on Celebrity and we expected the Ruby would probably be inferior to the Celebrity Solstice Class ships. We had a regular balcony cabin on the Aloha deck. The cabin was an adequate size with a huge closet. I prefer the smaller stateroom to the mini-suite we had on the Diamond. The regular balcony on the Ruby had the bed closer to the water. On the Diamond I had trouble seeing the water from the bed. . We enjoyed the Sanctuary on 2 days. it was nice and quiet there. Did not enjoy MUTS during the day as the noise was intrusive. The Passenger Services desk was incompetent. It was like dealing with the clerks at Target. We were misinformed several times and when Princess forgot it was my brithday there was an apology but no attempt to rectify the situation. The Passenger services desk is on Deck 6 right above the Piazza. It was almost impossible to hear what they were saying which was probably a blessing because they were wrong most of the time.

Pros: Sabatini's, Crown Grill and Sanctuary

Cons: Passenger Services Desk, Main Restaurants, Piazza, MUTS

Recommends Ruby Princess? No.

Service and Staff
I am rating the staff quality poor mainly because of the Passenger Services desk. They were incompetent and it detracted from our cruise experience and the major reason we will unlikely cruise with Princess again. We did meet other staff who were excellent though. Tony the head of housekeeping heard us talking about what to do with our problems with Passenger services and offered to help. Our room steward was also excellent.
Entertainment was poor. Saw part of one show in the theater and another in the Explorers Lounge. Both were uninspiring.
Food and Dining
The specialty restaurants were both excellent. We ate at Sabatini's twice and Crown Grill once. The Italian food at Sabatini's was sophisticated. It is unusual to find langostines and lobster on the Italian menu of other ships. The mussel pot in the Crown Grill was also excellent We went to the International Cafe once when we boarding the ship. The shrimp salad was excellent and the reviews lived up to recommendation to try The food in the Anytime dining room Michelangelo was not good. We ate the only twice but were happy to pay more for the specialty restaurants the other 3 nights.
Ship Quality
The Ruby is a nice ship but it has some drawbacks. We did not like the aft area of the ship where the Terrace Pool is located. It is small and does not offer shade. The aft pool on the Diamond is amazing. The layout of the ship is well done. We like the decor in Sabatini's and the Crown Grill. The ship was clean but it felt like there were not enough Purell dispensers around the ship. I also did not see anything to wipe the computer down in the Internet cafe.
Cabin / Stateroom
State room size was good and our Steward was very good. The outlets were had to use as they were too close together. Had to charge one item at a time.

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