Heart of Service?

There were 3 families involved in the planning of this trip so that nothing would be left undone or missed. It involved a 50 & 25th Wedding Anniversary and a wedding proposal. As we said to each other the last night onboard....Do Over and we will laugh someday at all of the nonsense. Our take on this trip, chaos at the pier. My son and future daughter in law were put on someone else's credit card for their room charges. We were told we did it, then told the booking agency did it. First night at our 8:15 seating for the 8 of us. They put us at a table of 6, Maitre d Giorgio told us....we could eat somewhere else and it would be fixated the next day. It wasn't, he sent over someone else to take the blame. He never himself recognized the screw up and never offered to make it right. Keep in mind all of the major events we were celebrating that week. 3rd night we had a table. The waiter was Fantastic as well as his supervisor. As our time unfolded the service ship wide became apparent. Lake of caring or engagement was seen in all areas and the front desk is like looking into the Abyss. They had our disembarkation so screwed up and at one point the young man thought there were 6 of us in a cabin. Hello!! Don't even get me started with if you are a smoker....sure it may not be sexy and accepted by America's mainstream standard but it you eat fattening food or take a drink ever you have no room to judge. All 4 of us woman do not smoke but our men do and the horrible location and almost cattle herding area that they have for the smokers is horrible. No bar service, the poor young gal working the area...how cruel for her, no way for her to get out of the heat and she ran her butt off. Bless her heart! Churchill is a JOKE! And really if they didn't want the "smokers" to bother other passengers then you need to take a whiff of the casino which is basically mid ship and open to the Piazza. It stinks! The ship does not flow and all the activities seemed to be located inside. Poor design....well perfect for making $. Keeps you towards the interior. Some things about it were pretty but the ship did not have that feel or energy. You just know when you get on a ship and she feels Alive and has that smell..she draws you in. The Royal is just a ship on the ocean without any heart.