No hot water in cabin for 7 days. Do not cruise with Holland America!!

Rotterdam Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 18

Overall rating:

3.3 out of 5
Verified Review

7 Night Western Caribbean (Tampa Roundtrip)

Sail date: November 19, 2017

Ship: Rotterdam

Cabin type: Inside

Cabin number: 2588

Traveled as: Family (older children)

Reviewed: 2 years ago

Review summary

Beware Rotterdam!!! No hot water in our cabin for a week. Holland America was unconcerned with the issues. In the end they gave us a $250 Credit for our inconvenience. Not nearly enough to have to endure two cold showers a day for a week.


3 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

2 out of 5


3 out of 5
Performers did a fine job, they were just geared to a much older audience.

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5
The first night of our trip we had to be relocated due to the smell of sewage that was overwhelming in our cabin. For the duration of the cruise we had no hot water in the cabin...two cold showers a day is not what I call vacation.

Ship tip

Do not sail on Rotterdam. Choose another boat. This one came out of dry dock a few weeks earlier and is not in usable shape.

Ports of call

Cozumel, Mexico

5 out of 5
Do the secret river tour.

Mahogany Bay, Roatan, Bay Islands, Honduras

5 out of 5
Do an east end excursion. Not crowded and very friendly people. Big French Key and Little French Key are great.

Santo Tomas De Castilla, Guatemala

4 out of 5
Book an excursion at this stop. This is a bulk cargo port with nothing to do.

Costa Maya (Mahahual), Mexico

5 out of 5
With kids the Mayan Adventure Waterpark is a must. 5 minutes from the dock.


3 out of 5
Was this review helpful? 18


Leave a comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other reviews of this sailing