probably not again

Rotterdam Cruise Review to Europe - Northern Europe
Experience: 2-3 cruises
Review: 1
Helpful Votes: 11

Overall Rating:

2 out of 5
Verified Review
Rotterdam

14 Night Jewels Of The Baltic (Rotterdam Roundtrip)

Sail Date: April 29, 2017

Ship: Rotterdam

Cabin Type: Oceanview

Cabin Number: 6100

Traveled As: Couple

Reviewed: 1 year ago

Review Summary

+ food

+ accommodation, i.e., bed, linens, shower but not the sound from the stage

+ wait and housekeeping staff

+ ship's condition for its age (1997)

- onboard WiFi kills free, nearby, off-board WiFi 

- business processes; several errors/discrepancies in printed/webpage info

- lack of empathy from Ashore Department and Customer Service Desk

- inadequate preplanning for crowd control around elevators and level 1 exit to the gangplank

- uneven footing in the highest traffic area on the ship (can you spell Lido?)

- unbeknown surprise of booking a 21 day but receiving a 14 + 7  "Collective Cruise".....did not see that in my contract anywhere

- if the spa worked I could not figure it out and no one came to check

- there is more but it probably gets a little bit petty after the above

 

Ship Experiences

Food and Dining

5 out of 5

Onboard Activities

1 out of 5
the one thing we liked the best (lectures) were barely promoted

Entertainment

3 out of 5

Children's Programs

n/a

Service and Staff

3 out of 5

Ship Quality

5 out of 5
its old and of another era (Romanesque) but we liked it because we are old and from another era

Cabin / Stateroom

3 out of 5
view straight out the bow was great space and lack of traffic was great sound coming up from the stage not so great; we were prepared for a show or two but not; rehearsal, 8:00 & 10:00 every day of the tour

Ship Tip

some dinner guests swear by HAL; others took this cruise for the destination ports and not so positive re: HAL compared to the competition my advice is to understand that it is a predominately group of older passengers

Ports Of Call

Rotterdam, Netherlands

2 out of 5

Copenhagen, Denmark

1 out of 5

Warnemunde (Berlin), Germany

3 out of 5

Tallinn, Estonia

3 out of 5

Helsinki, Finland

2 out of 5

Arhus, Denmark

3 out of 5
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