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The cruise from Hell by cressnaples

Sail date: / Traveled as: Couple
Ship: Riviera / Destination: Caribbean

Horrible cruise/infected with norovirus from the 2nd night out. Found out Riviera has been subjected to 6 outbreaks of norovirus since Nov.: 3 reported to CDC because of percentage level and 3 unreported.  No forewarning of this situation and no apology from captain all during the 14 days of infection.  Venues (library, guest laundry, fitness center, culinary center and Artists Loft) all closed due to

contamination; however never closed casino as that is a money maker.  Ship was

negligent in not properly disinfecting the premises and not accepting responsibility for this outbreak.  Sanitation processes while onboard were a joke: crew running around with buckets of disinfectant which apparently was not working because people kept getting sick.  Over 200 "reported" cases of the virus and many more not reported because people were so disgusted with the response from crew.  Service and food quality blatantly inferior to previous cruises and attributable to new management under Prestige Holding which has also taken over NCL....and brought Oceania down to level of NCL with lousy food and inferior service/noticeable from day one.  Will never sail on Oceania again and had originally intended to book a cruise to Alaska...not with you!!

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3.0

Post Oceania's acquisition by Norwegian, quality is slipping by xhrandx

Sail date: / Traveled as: Couple
Ship: Riviera / Destination: Caribbean

Good itinerary and friendly, very hard working cabin/dining staff offset by: Deteriorating dining service quality (frequent Oceania cruisers blame this on reduced staffing levels as Norwegian cuts costs); and a CHRONIC problem with noro-virus (3rd serious outbreak in 4 months; only cruise ship in CDC's data base showing more than one occurrence of this sickness during past 15 months). As a result of noro-virus, ship denied entry into Aruba and intense, needed focus on cleanliness throughout the ship negatively affected the ambiance of the entire cruise. 

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2.0

Riviera - March 2016 by lindadugo

Sail date: / Traveled as: Couple
Ship: Riviera / Destination: Caribbean

This was my third cruise on Oceania and by far the most disappointing. A virus was detected and approximately 100 people were directly affected - the problem was that it severely hampered availability to services for 12 of the 14 day cruise. We paid for concierge service and didn't receive it. In addition, the library and laundry facilities were closed. We didn't pack personal clothes and expected to be able to wash our own socks and underwear but couldn't... instead ended up paying $50 to have these items washed. During my last cruises, I spent hours in their library and that was a highlight but this time everything was locked down. In addition, the port of Aruba wouldn't let the healthy people visit the island and although our paid excursions were refunded, no further compensation was offered. 

 

Overall it was not one of my favorite trips. The crew was not communicative for the first days of the outbreak and the rumors aboard the ship were flying... it wasn't until many days later that the captain started giving us facts regarding the viral outbreak. That helped but it was a bit late. The stewards were working non-stop and were helpful and always pleasant. Their staff truly is the best.

 

 

 

 

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5.0

Oceania Passp[ort service WARNING by rjsorders

Sail date: / Traveled as: Couple
Ship: Riviera / Destination: Caribbean

First this applies to all future cruises.

First let me say I love cruising with Oceania! Now let me warn you. We are traveling throughout Asia and was offered assistance through Oceania and CIBT to obtain a Chinese visa. Oceania charged us $399 each which I felt was a little high but ok. We then were referred to CIBT and contacted them. I thought all was paid for! They provided a questionnaire and said they would fill out the forms necessary. Toward the end of our transactions they mentioned that they needed a credit card for the visa. Not realizing this was an additional charge of $299 each, I gave it to them and discovered they had signed me up for their concierge package which I thought was  the normal Oceania service. Now we have paid a total of $1396. I feel this is excessive for two Chinese Visas which I could have gotten myself in Houston with just a little effort. I have been to Beijing in 2005 and had no trouble at all getting a Visa in Washington DC. Never again Oceania. First time shame on me.

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Perfect Cruise by Cruiser847

Sail date: / Traveled as: Singles/Friends
Ship: Riviera / Destination: Caribbean

At dinner in one of the four specialty restaurants on our Oceania ship MS Riviera, the question was asked, "Why do you say Oceania is the perfect cruise line?"  I appreciated being met at the airport, driven to a hotel for an overnight, then my luggage was picked up and I was driven to the ship where boarding was spread over a period of time so that I never had to stand in a line.  Every person associated with the cruise was pleasantly helpful; the staff called me Madam and pampered me endlessly.  The cuisine was superb, the service was impeccable, and the seven dining rooms were beautiful.  Tea time with music, cocktail hour, and show-time were daily treats.  All meals, tips and beverages were included (except alcohol).  In every Port, we were tendered to shore or driven to the old-town area.  All local tours were well scheduled and final disembarkation was smoothly orderly.  Oceania's was the best organized cruise I've enjoyed.  Every detail was perfect.    

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1.0

Nightmare of a Vacation by bobosterlund

Sail date: / Traveled as: Family (young children)
Ship: Riviera / Destination: Caribbean

I just returned from a seven day trip on the Riviera under Captain Mario Sanguineti that I was only able to be on ship for three of the seven days.

 

My story begins last Saturday the 12th.  I was traveling from Kansas City to Miami with my wife, two girls (11 and 15 years old) and we were meeting my oldest daughter who is a dancer on the ship since October. It was going to be a family reunion and a chance to see my daughter perform on stage.

 

After a cancelled flight on Saturday in KC, we were re- routed to Chicago for a Sunday morning flight to Miami.  After a series of mishaps with the airlines, my two daughters and wife left on a flight to Miami and arrived in time to board the Riviera; I was not so lucky!  A mechanical failure and then a later flight caused me to arrive in Miami at 5:30 pm on Sunday and it was clear I could not make this ship.  All of this is NOT the fault of the company.

 

I called Oceania Cruises’ 800 phone number and explained my situation to a gentleman who then said that someone would be calling me to help. About 30 minutes later I spoke to a woman who I explained my situation to.  I advised her that I would fly to Key West and meet the ship the next day. She said she would email the captain and let him know that I would meet the next day and that someone from her office would call me. I never received a phone call back.

 

I arrived at the ship at 7:30 AM and was greeted by a security guard on shore and he stated, “We have been expecting you”.  I was greeted around 8 AM by one of the ship’s staff and he stated that they were working on my situation. I then sat at security and was eventually greeted by my family from the ship.  Soon after, the representative from the ship said we would work this out because we were “family” since my daughter worked on the ship.  Around 8:30 AM another officer from the ship greeted me and told me that the Captain would not allow me to board because of the Jones Act.  I asked to have the Act explained to me and they, (both representatives from the ship), said I had two choice:  board now and get off in Cozumel or fly to Honduras and meet the ship on Wednesday (2 days later!).  Then, the two representatives, who were standing right next to each other, were now having a difference of opinion. One was saying I could board now and the other was saying I had to go to Honduras.  Two people, standing right next to each other form the same ship had 2 separate opinions!   I said I would choose to board in Key West.  I was then asked to wait while they went back to the ship to talk with the Captain.

 

After waiting about a total of three hours, I was told that I could not board in Key West now because the Captain, for some reason, would not allow it.  I asked for an explanation and was not given one and then asked to speak directly with the Captain; I was denied that request.

 

I had a small suit bag that I had brought with me that I wanted to give to my wife so she could store it on the ship for me. I also needed a fresh set of clothes that my wife had in my suite case located on the ship since I had been in the same clothes since Saturday night.  I sat for about another hour at security to get my bag scanned and put on the ship; for some reason nobody was in any hurry to help the situation.  Since I had time to kill while waiting on my bag situation, I called my attorney to see his position who then informed me to contact a Maritime attorney who was located in Key West.  In speaking with a local attorney, he said he had never heard of anyone being treated like this and his research came to the conclusion that a $200 penalty (fee) would have to be paid by me and I would be allowed to enter the ship.  He also was informed by a retired Captain from another cruise line; he was actually the Captain of Captains of this other cruise line and he also had never heard of anyone being denied access to a ship after they had missed the cruise in Miami.  Thirdly, I spoke with the security company on the dock and they stated on numerous occasions that other cruise ships had similar situations of people missing a ship in Miami and they were allowed to board in Key West.  Can you tell me why I was singled out and denied access?

 

Now, here is where I was completely screwed by the company!!  I left Key West around 5 PM and had to drive to Miami to catch a flight to the capital city of Honduras (rated the 2nd most dangerous airport in the world).  So after driving for three hours, I got a hotel and spent the night at the airport in Miami.  I flew to Honduras on Tuesday and then had to hire a driver and drive nine hours to the port city in Trujillo to meet the ship which also brought a number of other events that I won’t mention at this point.

 

I arrived at the security check point at the port at 6:30 AM and was greeted by more news; they were not expecting me and I had to wait out in the heat until I was finally allowed to board the ship at 12:30 on Wednesday.

 

Can anyone from the company explain to me why I was treated this way and ruined the trip for not only myself but also my family?

 

BTW, I was greeted aboard the ship by a number of the guests whom I had never met who expressed their frustration at the ship and also apologized to me for having to go through this ordeal; I was never apologized to by any of the crew members!  I actually confronted the captain on the final night of the cruise and asked him to explain his position; he just said I needed to contact customer service.  For a cruise ship company who prides itself on being a “family” I must have been the stepchild that nobody wanted around.  Is this how how they run their business????

 

I sent this letter to President and Chief Executive Officer Frank Del Rio and have not received a response.

 

 

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5.0

great ship by RuthieB

Sail date: / Traveled as: Couple
Ship: Riviera / Destination: Caribbean

We sailed 3/13 for a 7 day Riviera caribbean cruise with some friends. They elected to stay on for the additional 2 week itinerary. We were just received an email from them that the neurovirus is back and they were denied entrance to Aruba.  We never came down with it but did see a door with the dreaded red tape on it. We also made sure we wiped down our cabin the first day with antibacterial wipes and used the antibacterial stations on the ship before and after eating. We saw a lot of people who did not!

Our penthouse and butler Bosco were wonderful and the food was spectacular. We ate at every restaurant including the main dining room and found no complaints...only great food. IMO Honduras is not quite ready for cruise ships but Key West, Belize and Cozumel were delightful. Overall a great cruise!

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'Beautiful Ship Shared with Great Friemds by pjkarolchyk

Sail date: / Traveled as: Couple
Ship: Riviera / Destination: Caribbean

I didnt enjoy port of calls  Nothing really to see except third world countries.

 

Ship made up for it and the ships personnl.  Food was great as was service.

 

Enjoyed special restaurants with different specialities.

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Limited services to start, then business as usual by evmi56809

Sail date: / Traveled as: Couple
Ship: Riviera / Destination: Caribbean

Upon our arrival at the pier we discovered that the ship had been quarantined due to norovirus on the previous cruise.  The departure was on time but boarding was delayed, and services were limited for the first four days due to sanitizing procedure.  Once the CDC procedures were completed things returned to normal, especially the attitude of the staff who were considerably overworked.  The communication from the administration was non-existent as we got our information from other passengers.   The only explanation came on (about) the 7th day when a cocktail evening was announced--free drinks for 2 hours. It would have been helpful if we were better informed 

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Nerve by rplanje

Sail date: / Traveled as: Couple
Ship: Riviera / Destination: Caribbean

WE had the noro virus on board and within us.  I had it and we were both isolated within our cabin.   My wife got it in the hotel while waiting for our return flight.  It was a very uncomfortable last days.  The first three or four were super, but the control of the disease was poorly initiated and carried out. Yes, we got a refund for the two days of shortened cruise, but no remuneration for our two days in the cabin, with the TV not able to receive, eating off plastic plates with much delayed room service.  We also got a discount on any cruise booked this year for use prior to next Feb.  I don't think anyone who had been sick is going to want to even smell the ocean for a while to come. I am sorry, but right now, this survey, which you can read and delete, was a poor thing to send out right now.  This was to have been a celebratory 50th anniversary event which was a disaster.

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Norovirus on Board by Cruisersfromo

Sail date: / Traveled as: Couple
Ship: Riviera / Destination: Caribbean

Before we boarded the Riviera we were notified that several guests on the previous cruise had contracted Norovirus.  But the notice stated the ship had been sanitized.  We did not see the notice because we were already in Florida and did not look at email.  But at that point there was no way to not take the cruise and get our money back. There were several people sailing back-to-back cruises that may have contributed to the problem.  The first few days were okay but soon the sanitation process began and became the MAIN OBJECT of the cruise.  Staying well was on everyone's mind. I had been looking forward to the painting classes.  They were cancelled.  ALL surfaces were constantly being wiped down, hands were sprayed, no special jewelry displayed, the library was closed but not the casino (!) and so on.  They were very diligent but guests and crew were still getting sick up to the last day on board.  We managed to stay well but those quarantined had terrible experiences. They were not happy with the management.  We returned to port three days early, missing two port stops that  we had been very interested in seeing.   In Miami, we were luckily assigned to the Trump National Doral Resort.  We had two free breakfasts and a ride to the airport.  The rest was on us.  However, we almost missed our plane because we had a early flight out of Ft. Lauderdale and our leaving the hotel was delayed because the Oceania official was late arriving and was lax in finding the other couple going with us.  We were ready, the airport limo was ready but we couldn't leave until he authorized it.  The airline held the plane for us. We got a 25% rebate on the trip and 25% on a future cruise.  Although this can happen on any cruise ship, right now we are not interested in another Oceania cruise.

 

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Relaxing and Luxurious by rlrappe

Sail date: / Traveled as: Couple
Ship: Riviera / Destination: Caribbean

Excellent staff. Incredible food. We especially enjoyed Jacques and the Polo Grill. the entertainment was variable. Most comfortable bed we've ever slept in. Nothing worth seeing at the cruise stops unless you took an excursion, with the exception of Key West. Plenty of lounge chairs even on sea days. 

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First time on the big O Riviera by cjn4847

Sail date: / Traveled as: Couple
Ship: Riviera / Destination: Caribbean

This was our first cruise on Riviera .  Stayed in 11007.  All good and the exec suite was very useful.  Ruth, our 11th floor concierge, was terrific.

 

Service and personnel was usually very good, with great attitude.  Food was ok, but specialty restaurants were first rate, especially Red Ginger and Jacques.

 

I would not do the same itinerary again.  The Western carib as some uninteresting ports.

 

The spa is outstanding.  If you are on decks 10 or 11 or 12 go to the private sunbathing and huge hot tub on the bow. 

 

We liked the ship and experience enough that we have re-booked for next January doing the southern Caribe.

 

Biggest disappointment was the ship entertainment.  Oceania needs to get better singers/dancers/choreography.  Most shows were not well done.  Out of at least 5 we went to, only 2 would get a B , the others c-.

 

 

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3.0

Not up to par by Robocolo

Sail date: / Traveled as: Family (young children)
Ship: Riviera / Destination: Caribbean

i don't know what happened.  We had heard such great things about Oceania and we were somewhat disapointed. The food and the service in the specialty restaurants was very good, especially Jacque's.  However, we referred to the dining room as the Mess Hall.  The service was very up and down (mostly down).  The food was inconsistent at best.  The first night some of us had dover sole and it came un-fileted.  I've never had that happen before!

The ship itself is lovely and the cabins were good.  We had penthouse 11027 which was a fabulous location.  Butler and cabin stewardess were just great.  Our butler was able to get us some last minute specialty reservations which helped since as I mentioned before we didn't liike the dining room.  

The pool staff walk around without making eye contact.  Never ask if you want anything, but gladly get it if you ask. Service got a little better as the trip went on, but never great.  Very comfortable sun beds. Great bartenders at the pool, I might add.

We bought the drink package, but found it annoying to constantly hand over our card.  We were told it was for inventory control.  Pain in the butt!

.  We were told Oceania doesn't encourage children and would provide no childrens activities no matter how many kids were onboard. No babysitters, either.  The rep was very rude about it. I get it, but this is Christmas and who leaves their kids at home?  Upon arrival we were told there was a kids orientation at 4:30.  We had a 5 & 8 yr. old with us.

Oceania had a fabulous kids club and our little ones were chomping at the bit before each session. Three sessions a day including 7:30- 10:00.  Sometiimes they were too tired to go to the evening session and in that case we had a babysitter.  I would have been livid had a paid for a nanny plus her cabin as we had considered doing after being told about the lack of child care.

We had 11 people/6 cabins.  We cancelled two previously booked cruises on Oceania consisting of a 35 day and an 18 day.  Just not up to our "Crystal" inspired standard.  No one bothered to contact us to ask why.  Sorry Oceania but we're going back to Crystal.  Expensive yes, but they "get it,"

 

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5.0

First cruise on Oceania after... by AZcollector

Sail date: /
Ship: Riviera

First cruise on Oceania after many cruises on Holland America, Princess, and Cunard. Oceania is the best—as confirmed by three more cruises—for food and service. Perfectly-sized ships (625 or 1250 passengers)

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5.0

great snorkeling by adrianrk

Sail date: / Traveled as: Couple
Ship: Riviera / Destination: Caribbean

the ship was clean and laid out very well. the staff was courteous and professional and couldn't do enough for us.  the cabin was fantastic and sometimes hard to leave.  the food was to die for especially the specialty restaurants.  finally the snorkeling excursions were organized and run by very proficient staff.  the underwater experience was very enjoyable.

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Great Beach Cruise by pistolpetez

Sail date: / Traveled as: Couple
Ship: Riviera / Destination: Caribbean

This cruise had several opportunities to enjoy the sun and sand. The water was magnificent, the beaches big and soft, and the sun always hot.  All of the ports on this trip were extremely enjoyable. If your a beach person, this is the itinerary for you.

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4.0

Our 2nd Oceania Cruise with problems by steve123

Sail date: / Traveled as: Couple
Ship: Riviera / Destination: Caribbean

We boarded the Riviera which is a magnificent ship Dec. 2nd. In the terminal the staff started announcing pre assigned numbers for boarding. All was going well until suddenly the loud speaker system announced "everyone may board". The terminal was packed still with people and the mass mayhem that resulted as everyone tried to board at the same time was a disaster. People with disabilities suffered. The logic to this cannot be explained.

 

After a not so pleasant embarkation we went straight to our room which was ready, a nice touch versus having to wait and wait before being able to enter. The balcony cabin 8069 was excellent; the marble bathroom had a full size tub. That came in handy - more about this in a moment. Typical of Oceania, the fridge is stocked with all water and soft drinks included in the cruise price. The bed was the exact one we had purchased after being on another Oceania cruise. For people like us with ailing backs it is a total blessing to sleep on. It is outstanding!

 

Everything on the Riviera is first class. Service is impeccable and the food - WOW. In the dinner buffet you can custom order grilled steak, lobster, shrimp and so on. It was delightful experiencing dining there. Book the specialty restaurants as early as you can before you ever board or you may never be able to dine in them. You'll enjoy them. For foodies, Oceania is a treat.

 

There are 2 banks of elevators and if you have any mobility issues do not take a cabin all the way at the front of the ship for you'll be further away from an elevator than if you were aft or mid ship.

 

The library is elegant and well stocked. For a ship this size it is large. 

 

How can anyone fault this ship?

Here's how in one word - NOROVIRUS.

 

We were never informed the previous voyage had infected passengers. Upon boarding we were told of the sanitation program the ship was undertaking. This meant stringent washing of hands before entering any dining facility. That's aok. However in the restaurants the tables and chairs had to washed down and allowed to dry for approx. 10 minutes. If they weren't completely dry, as we found out, your bottoms got wet. Our cabin was sanitized prior to our boarding and my wife had problems with the unpleasant sanitizing odor coming from the sofa throughout our 10 day cruise.

 

As experienced cruisers we always plan on doing laundry on board thus cutting down our luggage weight. Because of the norovirus the self service laundry rooms never opened even though we were promised they would by mid cruise. We ran out of fresh clothing and had a choice, WASH OUR CLOTHES IN THE BATHTUB or use the ships expensive laundry service.

 

Because of the disaster of the embarkation along with the norovirus issue, for two nights the captain opened up the bar for free drinks. That was classy but for non drinkers like us this meant not a thing.

 

Now here is the real rub - we were on the Insignia the previous year when it caught fire and we had to abandon the ship. We were provided on that ship $500 in on board credit which we had not used, free internet service and another perk. Oceania refused to give us any of these when we booked this cruise saying all was lost. On board a tender going to port my wife struck up a conversation with someone she remembered who was on the Insignia. He said he asked Oceania for the perks (same ones we had) on the Insignia and they gave them to him. When we got back on board the ship I visited with the front desk and asked them to provide the same for me. They asked who the passenger was that told me this. Luckily I remembered his name. The desk checked with the Florida office and then offered us free internet and only $300 in on board credit. This was better than nothing but should I have had to ask for this or should Oceania come forward and be upfront? It sure would have made me feel more positive about Oceania than I do. Needless to say I am grateful to get these but not happy to have had to ask. The IT person surprised me with his knowledge & incredible aid he personally provided getting our tablet & laptop up to speed. He was impressive.

 

Forget about any decent entertainment on board this ship. We were floored by the limited theater entertainment.

 

Disembarkation was flawless.

 

Because we have had 2 not so pleasant cruises with Oceania I would be hard pressed to say we would sail with them again. Their strong points were top of the card and flawless but their errors were so egregious for a 5 star line they cannot be excused. 

 

 

 

 

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Our First Cruise and we Loved it! by twilliams86

Sail date: / Traveled as: Couple
Ship: Riviera / Destination: Caribbean

This was our first ever cruise and we did not want to cruise with a large number of passengers. Oceania was highly recommended by friends so we took a chance.  We were not disappointed. Outstanding service, great accommodations, world class cuisine, friendly and helpful staff all created a relaxed and fun atmosphere. The ships facilities were first class all the way, from the library, pool, various dining areas and bars, each presented a venue in which to enjoy your activity. We have already booked another cruise with Oceania.Love

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2.0

Norovirus can put a chill on any cruise by JohnnyBiscotti

Sail date: / Traveled as: Couple
Ship: Riviera / Destination: Caribbean

The prior cruise experienced an outbreak of the norovirus which carried over to our cruise and continued to the next cruise as well. The lack of initial communication as well as the response by the Oceania was shameful. I will say that the crew was outstanding and worked endless extra hours to try to eliminate the germs. The bottom line after all the issues and the services that were eliminated along with the added stress and lost vacation time the only thing Oceania did to compensate its guests was to give a free cocktail party....rediculous!  

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