Cancelled Cruise

Regal Princess Retired Cruise Review to Panama Canal, Central America


Contributor Level: Deck Hand
Experience: 7+ cruises
Review: 1
Helpful Votes: 0

Overall Rating:

2.0 out of 5
Sail Date: February 01, 2007
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 10 years ago
We were passengers on the Feb 19 - Panama canal cruise that was cancelled. According to Princess, the ship "touched bottom" while leaving Hutalco MX on Feb 18. We heard that the ship had a hull breach and has been in dry dock for over a week for repairs. This trip is one that we have planned and saved for several years. We were very disappointed, but glad to be safe. We were told Tue evening that the cruise was cancelled and we would be sent home on Wed. We found a letter with the travel arrangements in the mail box outside the room around 10PM Tue night and we were supposed to have our luggage outside the cabin by midnight (Tags showed up at 11:30). We were supposed to ride on a bus to Mexico City for 6+ hours (some passengers were on the bus almost 12 hours) and go directly home. We were never consulted or given alternatives and when we met with the Princess Care Team representative, she told us that the arrangements they made for us were the best that they could do. If we wanted to make alternate arrangements we were on our own and Princess may or may not reimburse us. We decided we were on vacation and remained in Acapulco for a few days and flew home from Acapulco. Based on the comments from others, we made the right decision. If Princess reimburses us for our out-of-pocket airfare, transfers and the non-refundable tickets we have from San Juan, the 35% on the next Princess cruise is more than adequate to compensate for a busted vacation. If not, any "discount" on a Princess ship is not important because we will never use Princess again!!

Food and Dining

1 out of 5
Food was average. Buffett is old style -as a serving line and not islands of food. On a number of occasions, one serving line was closed and there was a large queue of people waiting in the other. The ship was not leaving port, management should at least tyr to make us comfortable.

Entertainment

3 out of 5
Princess arranged a tour of Acapulco for us on Tues. I suspect that they wanted to keep us occupied before we revolted.

Service and Staff

5 out of 5
The ship's staff was pleasant and tried to accomodate us. Management of the ship kept changing the rules and did not clearly communicate with us while we waited for the crusie that never was.

Ship Quality

3 out of 5
The ship is small compared to newer ships. We understand that Princess has been trying to sell/relocate this ship for several years and it is leaving the Princess fleet in August 2007 to join P&O Cruises in Australia

Cabin / Stateroom

3 out of 5
We had a balcony cabin. The size was ok, but the balcony was very small and the view was obstructed by large beams.

Pros: Nothing

Cons: Princess's lack of communication when they had a problem

Recommends Regal Princess Retired? No.

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