Great Job under difficult circumstances

Cruises: 7+ cruises

Review: 1

Helpful Votes: 13

Review summary

Sailed QV Nov, 2011. We were scheduled to depart from Venice, due to very very think fog the ship was relocated to Trieste Italy. We had spend 3 days in Venice and the last day the fog was so thick you couldn't see 5 feet in front of you, the harbor was closed and I think Cunard did the best they could with an awful situation. We received an e-mail the night before alerting us of the change, we checked in at the port of Venice and then took a 2 hour motor coach ride to Trieste, People who were able to make it into Venice had no problem, they were met at the airport/terminal and sent on their way. Because of the fog tons of flights didn't land in Venice, Cunard had to arrange transportation for all of these people to Trieste as well as having ALL the supplies that they would need to start the voyage transported from Venice to be loaded onto the QV. It was difficult and there was chaos, but they did it all with Grace. The first 4 days of the journey we were at the highest threat level for illness, a lot of guests were sick the trip before and some(I heard) had gotten sick on my trip. This meant that you could not touch ANYTHING in the buffet, Only a small portion of the buffet was open, it was so heavily coated with plastic wrap it was difficult to see the items. It was a pain, but Cunard did what was best and safest for their guests. Having to tell someone exactly what you wanted from a salad bar was annoying, but within 4 days it went away, salt/pepper packets were replaced by shakers, Todd English/ and the Pub lunch were available in the Golden Lion. By the end of the week all the annoyances of the beginning of the cruise were forgotten. I don't know how every crew member meets you once and knows you by name when they pass you again, very impressive

Ship experiences

Food and Dining

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Pros: Service, Bars, Tea, Spa, food Overall cleaniness of the ship

Cons: The lido beverage layout needs some of of system for guests to follow, there is no que, people come at it from all angles!

Recommends Queen Victoria? Yes!