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4.4 out of 5

The Sounds are Just amazing by Rydeboy

Sail Date: / Traveled As: Couple
This was our third Cruise on Cunard, and again it was fantasic. Before disembarkation we booked our next cruise with Cunard on Queen Victoria for 19 nights Heads up if you book while you are still onboard you get bonus OBC for the cruise your booking.

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3 out of 5

Has this Queen lost some of her lustre? by LifeInCamelot

Sail Date: / Traveled As: Family (older children)

This was my 4th cruise aboard QM2 and my husband was keen to see the changes made after the expensive and extensive "remastering" took place last year so we sailed for 3 weeks around Asia, but as these were the same ports we visited last year on board Queen Elizabeth, it wasn't that exciting.

 

Yes, many of the changes have enhanced QM2 but some of the most basic items haven't been attended to e.g. the metal finish on hand taps in public bathrooms is wearing off, and for some unknown reason the Golden Lion pub still smells strongly of cigarette smoke despite it being a non-smoking area.  My daughter even thought they might be piping the smell in just for the ambience of an English pub, but I'm not convinced of that.

 

I was also sad to see that the interior glass lift that started in the grand lobby and went up to the Kings Court has gone, but I understand this was removed to assist in making space for the new interior cabins on decks 2 and 3.

 

I was thrilled to reconnect with a couple of our waiter friends, whom we met on board in 2015, and have stayed friends with since.

 

We also had the best sommelier we've ever had on board a Cunard ship (thanks Adrian).

 

BUT our room attendant was the worst I've ever encountered.  We barely saw him, he didn't clean our toilet once during our 21 night voyage and after being in our cabin for a week I had to track him down and ask him to try to do something about the black mould (yes, you read that correctly) that was in our bathroom.  He managed to get rid of some of it but I am definitely going to write to Cunard about that, as well as his complete disinterest in providing anything for us.

 

I fear that Carnival is all consumed with making dollars instead of pleasing passengers, and once they realise that they need to up their game with various issues, including the cost and speed of the internet on board, and the very lacklustre and boring (with a capital B) entertainment (plus the awful Entertainment Director on QM2), then things might return to the way they were when we first sailed upon her.

 

Is it just me, or is this Queen beginning to lose some of her lustre?

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5 out of 5

Family time by ntcox

Verified Review
/ Sail Date: / Traveled As: Family (young children)

QM2 is big enough to permit the family cuddles and lots of personal time. We live in the W. Indies and flew to JFK, overnighted and down to Brooklyn Pier the next morning to embark and meet the grandchildren and their parents who live near Manhattan. We all did the same voyage two years ago. Food was even better this voyage, there was more space in the buffet breakfast lunch and dinner area, Christmas carols were carried thru to disembarkation, staff were even more devoted to passenger creature comforts, and the cruise itinerary better, in that all ports were visited by tying up at piers - eliminating minor accident risk on tenders. Cunard chaperone for our grandchildren during the day and evening was magnificent, giving the parents a break. We were especially lucky with the onboard spending allowance and enjoyed the shops, specialty coffee and Godiva concession at 'SirSamuels'. The Golden Lion pub is remarkable. We enjoyed the English fish n chips and drinks - you only get a charge to your account for the alcoholic beverages - Loveand believe me, the size of the battered codfish is humungous!

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5 out of 5

Queen Mary 2 | Nov 26, 2016 | 12 Night Eastern Caribbean (New York Roundtrip) by bdudley7

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/ Sail Date: / Traveled As: Couple

The ship was glorious and just the right mix between sea and port days.  The entertainment and cultural enrichment was top notch and the food was excellent as always.  The dining room service was a bit off, but I think that was just our particular steward.  The cabin (sheltered balcony) was well appointed and very comfortable.

 

A particular highlight was Roger McGuinn as the celebrity guest lecturer and the opportunity to talk to him in the Commodore Club.

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5 out of 5

Great second half of our trip! by buckml67

Verified Review
/ Sail Date: / Traveled As: Couple

We did a round trip on the QM2.  On the return, we enjoyed the different speakers, the additional show (Walk Like a Man) and all the activities available on the ship.  Cunard made it very very easy for us to get off in Southampton, enjoy several aspects of that city and then re-embark back onto the ship.  Once again, the service, the food, the activities, the shops all were terrific and we look forward to our next voyage on the QM2!

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5 out of 5

Another fabulous experience!!! by buckml67

Sail Date: / Traveled As: Couple

Overall, the service was a very high level, from the cabin steward, the dining room staff, all the bartenders and the purser's desk.  The choices on the menus were extensive, the portions reasonable and the food wonderful.  We especially enjoyed the lectures and the shows.  It was too quick a week!

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5 out of 5

A Late October Atlantic Crossing by ntcox

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/ Sail Date: / Traveled As: Couple

On day three out of Southampton, southwest of Ireland, I saw a whale spout about 100 yards from QM2 but the mammal otherwise stayed out of sight. On day four there was the most horrific Atlantic storm all night. The Captain said the highest recorded wind was 110 mph. Neither my wife nor I were ill and we attribute lack of sickness to the absence of a roll, something to do with two inches of steel in the bow, and great stabilizers. But the ups and downs of the ship were huge! The Captain said his vessel was 'good for it'. It's almost luck to see fish life; however, on the westbound crossing in May, the ship steered slightly further south than usual, because of pack ice and my wife and I saw thousands of dolphins over a couple of hours - thought they were going to jump through the picture windows of Sir Samuels coffee lounge on deck three. To get back to last week's crossing. Everything was ship shape, from our cabin steward who kept marvelously out of sight but knew what we needed, to the Purser's staff who found me a pair of black shoes when I realized my formals were left behind in the London hotel. We ate in Brittania Club. The pleasant thing about that niche restaurant, is, you can stop by for dinner anytime between 6:30 and 9:30 in the evening, for the superlative dining experience. 

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4 out of 5

My Favorite ship so far. by WarnerAthey

Sail Date: / Traveled As: Singles/Friends

Right from the start you can tell this ship is different.  We heard a dog barking.  I figured it was a drug sniffing dog or something.   Well then we saw the dogs.  They were passengers.  They have there own deck and their own chef.   Every day I went up to put the dogs.  

You notice the difference as soon as you step aboard.  Several ships officers were standing there to welcome us aboard.   You don't see that on other ships.  

About half of the passenger were British.  We met some interesting people who were form England. 

The shows were great.  Also the library was really really great.   Much better than the Brilliance of the Seas library.  They even have a planetarium.   

They had a good band on board.  They have a laundry room with no charge. You don't get that on the Brilliance of the Seas.   

The only negative is they closed the hot tup at 10 pm.   There  is not much to do at night.   They shut things down.   The Brilliance of the Seas kept a hot tub open all night.   

They need more things for the night owls and early risers. 

That would make the Voyage even better.  

 

 

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5 out of 5

Better than could have ever thought wow by Teddywoos

Sail Date: / Traveled As: Couple

Beautiful ship, fantastic staff, wounderful food, & the shopping onboard, want to do again soon.

Fremantle to Fremantle 23 days wow, weather was wet at most port's over easten states in Australia, while in WA it was warm & sunny lol

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1 out of 5

Caught the worst cold of my life by Swimmer19

Verified Review
/ Sail Date: / Traveled As: Singles/Friends
This ship is too big. I felt like I was on a bus. And the crowds at the Buffet! I started to feel claustrophobic. I caught a terrible cold on there. One cannot shut of the air in the cabins, and even with the balcony door open, the hallway air get's sucked into one's cabin under the large gap under the doors. They had CFL bulbs in the lamps, which give off an unnatural and unnatractive light, and have also been proven to be bad for humans and the environment. Then fluorescents in the bathrooms and even in the Queen's Room! Like a nursing home! The swimming pools were cold, and closed at 9, so after the children were finished with them, we adults had no chance for a peaceful swim at night, which is also imperative for those of us who are pale, who can't be in the sun. When I went to the Purser to complain, she said: "No one ESLE has complained!" As if I was supposed to go back and tape record and video all the other patrons wailing about how freezing the water was? What happened to White Star Service? At my first table, our waiter was sullen, hostile and rude, also placing his hands and arms in front of the woman across from me's face all the time, not serving from the left and removing from the right etc., then cleared unused wine glasses half way through the meal, then proceeded to clear the table while we were STILL SITTING there!? As if we were gone!? We moved, and got normal, wonderful service. I had a lifeboat outside my balcony, and while relaxing and drinking coffee, looked up to find a worker entering it, and squirreling around for 30 minutes, at one point disappearing down into the hold for another 30 minutes! I called to ask if something was wrong, and got a female purser who said: "What?! A WHAT?!" I said: "LIFEBOAT"! She kept repeating that she didn't understand what I was saying, then finally said: "Oh! Lifeboat!" ?! When one odered breakfast from room service, the man on the other end would sign off saying: "PLEAHHHHH-zahhhhh....", (Pleasure, I assume), sounding sarcastic and bizarre, as if it was definitely NOT a pleasure. Other mornings he changed it to: "Hev eh Nace DAYYYYYE...." - same sarcastic, weird tone. Really strange. Then lifeboat worker came back, or another. No privacy. When I first arrived, I called my Steward as I had no bathrobe, he came right over, (though I didn't need him, they were all being washed), and stared at me like a desperate guy in a bar at 3 AM. Traveling alone, and this being the man who would enter my room twice a day, and have access to all my personal belongings, I found this alarming and extremely disquieting. He wouldn't let me shut my door and end our stupid conversation, when I was jet lagged and tired, and then started accusing me of stealing some envelope supposedly left in the slot of the cabin next to mine?! I kept telling him, over and over, that NO, I had not taken anyone else's envelope, but only taken the one left for ME, in MY slot, which I was expecting, and I had opened it, and YES, it was mine, and addressed to ME! He wouldn't stop. I finally had to say: "OK. I'm closing the door now, and going away.", and basically slammed the door in the peering, face. This colored the rest of my voyage. understandably. Then every time I came out of my cabin, he was there, down the hall, and would exclaim: "Oh! Very pretty!" Or some such, unasked for nonsense. I was afraid to leave, or come back to, my cabin. Then in the 7th floor restaurant, they ran out of macaroons, so I asked a young woman if there were any more, and she just said: "NO". I walked a few feet and found 100 more, which I then brought over to show her, but she was completely uninterested. Just standing around, taking Cunard salary for doing nothing and being unpleasant. When did White Star service mean ogling, harassing, arguing and being a sarcastic, lazy, unhelpful lump? What happened to manners, friendliness, just listening and taking note, and HELPING?! Genuinely? On our last day, up in the 7th floor restaurant, where there are so many useless employees lingering and shuffling about without doing anything, that one can hardly walk, I heard a young, male Cunard worker, watching the disorganization (no Nescafe, no hot chocolate, out of hot milk, and too many people: "White Star Service!" as he laughed disbelievingly to himself. I can't blame him, it was a joke. I don't understand any of this. What happened to Cunard? The lawn furniture on my balcony too, was old, chipped and rusty. My carpet was tattered and torn all along the edge, by the balcony, with a huge gap, showing the bare floor underneath. And there were a lot of decorating choices that were mystifying as well, cheap looking, flashy, Las Vegasy leopard print carpet and other things (paintings, the pattern in my cabin), that looked so completely out of place on an "elegant", classic, British Cunard ship! What has happened? I am at a loss. Having been on the Victoria and the beautiful Elizabeth, which I adored being on so much, I didn't want to leave, I now doubt I will ever board another Cunard vessel. I am at a loss to explain what is happening, has happened to this line.

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4.9 out of 5

This cruise was just like I imagine cruising was like at the turn of the century, with a little bit of modern. by Nonijo

Sail Date: / Traveled As: Family (young children)
This was a very special cruise for us. We celebrated 50 years of dating. It was luxurious and a very nice experience. The itinerary was great. Actually it was a three in one cruise. We sailed from New York across the Atlantic to Southampton, then up the coast of Norway to the Land of the Midnight Sun, and back down to Southampton. Then back across the Atlantic to New York. This was the last cruise with my husband. He died the next year.

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3.9 out of 5

Crossing on the Queen Mary 2 by Sluggoaafa

Sail Date: / Traveled As: Singles/Friends
Loved the ship. Enjoyed the awesome food, and the staff made everyone welcomed. Get to know when/where the Friends of Dorothy meet, or ensure you are up early to enjoy some of the lectures the cruise line offers. (lost hours every night as we were going eastbound...now need to gain them back at some point! lol)

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5 out of 5

I have just completed a... by Rydeboy

Sail Date: /
I have just completed a 13 night cruise on the QM2. This was my first time on the QM2 but my third time with Cunard. The service was exceptional, the food was fantastic just to much with breakfast followed by lunch, then high tea, finishing with Dinner. Thirteen nights ago and 4kgs gained!!! I am no snob but I only travel Grills and for the small premium you pay it is well worth it. Thanks Cunard for another great cruise and looking forward to my next cruise on Queen Victoria in September 2019. One last thing, please name your new vessel “Queen of Hearts”

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2.5 out of 5

Not good Cape Town to Melbourne Cruise by PennyC76095489

Sail Date: / Traveled As: Couple
Not a very good experience on a ship that is very overrated. Staff unfriendly, entertainment during sea days not of the standard that I expected.

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4.3 out of 5

exceeded expectations. by miket5583557536

Verified Review
/ Sail Date: / Traveled As: Couple
Overall great cruise. Ship is tastefully decorated. Staff was very attentive and friendly. Considering the amount of passengers food was good. Outside of the meals and shows it was very easy to find spots to relax away from it all if one wanted. Would recommend the ship and cruise line.

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1 out of 5

Queen Mary II Described as a... by gary101

Sail Date: /
Queen Mary II Described as a “once in a life time experience” for me this was “Once too many”. Like many, I wanted to experience this iconic ship, history of a trans Atlantic crossing the QMII represented. I use this in the past tense as Its clear since Carnival took ownership of the Cunard brand it’s all about cost cutting rather than maintaining or increasing standards of what the brand once represented. After sailing on Norwegian Cruise lines earlier in the year for 14 days and with nothing to fault from the staff, food, decor, service, entertainment and value for money, I was excited to be sailing with Cunard with the expectation they would raise the bar to another level. We booked a Britannia Club Balcony Stateroom (13030) on level 13. Britannia Club offerings from that of a standard Britannia stateroom. A separate restaurant (yet not a separate restaurant as they advertise and portray it to be) the separate restaurant is in fact the same Britannia restaurant all other guests access with a small semi closed off area where Britannia Club guests are able to dine for breakfast, lunch and dinner. The only advantage is having no set time of either an early or late seating. From embarkation to disembarkation you are reminded who’s in charge and it isn’t you the paying “guest”. Embarking in Southampton was slow and painful with guests having to wait for no apparent reason through several security check points. No recognition or express line is provided for Cunard’s Platinum members. The frustrations continued and grew throughout the entire voyage for most passengers we spoke with. Within minutes of boarding the ship, the look on the faces of crew greeting guests was a grimace and a look of “here we go again”. Later these feelings were acknowledgment constantly as trying to get a smile out of 95% of them usually only came if you initiated it. The overall sense from the majority of the staff is they simply don’t want to be there at best or they simply don’t want you to be there. The class system is alive and well on QMII with separate dining and bar areas which separate Britannia, Britannia Club, Princess and Queens Grill guests. This didn’t bother me personally nor was an issue, like flying you get what you pay for depending on the class you travel. The problem is if you make new friends with people from a “higher” or “lower class” than yourself your dining options are limited to say the least. In simple terms you cannot dine together as this is frowned upon and not allowed. Well, that is unless you want to line up 50 deep to eat in the main restaurant “Britannia”. Not so bad one would think, that’s if you have the strength and patience to navigate the following obstacles. Firstly, the Britannia main dining room only has two set seating times, early or late, these are pre allocated to all guests travelling in Britannia Class from day one of sailing. Secondly, we continually noticed each day for breakfast lunch or dinner many guests waiting to be seated. Even though many tables sat empty and an army of white jacket wearing waiters lined up to escort guests to an empty table the Maître D was in no rush whatsoever to seat people. Again this was a clear sign of who’s in charge of your unhappiness. If Cunard wish to continue the archaic class system they may want to remind their staff why they’re there as they’ve forgotten their place in the system Cunard adopts. When staying in a fine hotel or sailing on a fine ship when asking staff a question or having a request will usually start with “no problem”. Not on QMII, prepare yourself the first response will be either “no” or “no it’s a problem”. They use the right words however in the wrong order. We researched the ship before we booked and were looking forward to the Verve Cliquot champagne bar as we had visited the house in France and thought it would be lovely to experience this onboard. Incorrect! They advertise a Verve Cliquot champagne bar but what you’ll find is a Laurent Perrier Champagne Bar! How they managed to refit and rebrand the entire bar and neglect to upload a new image and information to their official website is incomprehensible. Other iconic brands such as Hérmes have also made a swift exit to distance themselves no doubt from this floating disaster. The entertainment is basic at best and in no way world class. The main show they have on board has not changed since 2003! I’m not talking a high end broadway production such as Cats or the Lion King its a dance show. Well that’s a partial lie, the show hasn’t changed but the “talent” has. When the show was first introduced to Cunard, extraordinary dancers from Eastern Europe were employed and ever since the mastermind behind the show has pulled out of Cunard and rehoused her dance troupe to the more glamours Holland America, Cunard has continued to cut costs and now paying peanuts to the new “talent” and have received new monkeys. I spoke with a senior staff member over drinks one evening who will remain nameless for obvious reasons. They did manage to shed some light as to why this may be the case. Carnival are desperately trying to hang on to the luxury and grand history the Cunard brand represented, again past tense with hallways strewn with huge pictures of royalty, celebrities and white gloved fine dining. Pictures are all you’ll experience on the QMII as nothing onboard resembles the brand that once was. Examples below are from average disappointing to downright shocking service and certainly not limited to; 1. After arriving in our cabin on the first day we noticed a card informing our pre set table seating for dinner was 1830. As we had requested a late seating I called information to change it. I was informed this was only something the Maître D could do. I asked to be put through to the restaurant and was informed I needed to physically go to the restaurant at 1800. I hung up but shortly after thinking this was ridiculous called back asking to speak to a manager, it was only then the same rude unhelpful woman informed me as we were in the Britannia Club we didn’t have a set seating time. I asked her why then does it say on the card we do? “Well you don’t”. 2. Visited the GODIVA café and chocolate lounge in need of a real coffee. I Ordered a flat white, it arrived burnt and incredibly bitter. When I mentioned this to the waitress, her reply was “you need to put sugar in it”, I said I have already, “you need to put more sugar in it!” I’m not sure what advice she gives to passengers with diabetes! GO DIVA was more fitting for the attitude I experienced here. 3. Attending a function in the Queens room I had ordered a Bloody Mary and after 10-15 minutes of it not arriving I went to the G32 nightclub where the wait staff were collecting drinks from. I stood at the door and got the attention of a manager and explained I believed the waiter had forgotten my drink order. I was told to wait outside the door, scolded like a small child. Asking for his name he replied (Junior). 4. One evening at dinner I asked the Sommelier if it was possible to have a taste of the a wine that was sold by the glass as I wasn’t familiar with them. The look should have been enough but this simple request was as if I had asked him for both kidneys and his first born child. I insisted and much to his disapproval his reply to me was “I’ll have to see what the bar man thinks, it’s not up to me”. On returning with the wine and tasting it, before making a decision he said “it’s good, you’ll like it!”. 5. I was having dinner one evening and knew I’d be running late to meet friends for drinks, I knew they were having dinner in either the Princess or Queens Grill so I called reception and asked to be put through to the restaurants. I was advised they didn’t have the numbers! I insisted I found this odd that they didn’t have the number to their own restaurants. I returned to my table and asked my waiter if he could contact the restaurants and he said I can’t contact both restaurants I needed to know exactly which restaurant they were eating at. Obviously making two quick phone calls was way too much trouble. I decided to leave my meal half eaten and walk myself 5 floors up communicate the message personally to my friends. I found this was the best and only reliable line of communication onboard the ship, walk yourself rather than picking up a telephone. 6. Our stateroom was at the end of the hall leading next to a door leading out to the sun deck. The seals on the main doors (you guessed it are cheap) as for 7 days and nights all I heard was high pitched noises from the winds. Seeing this entire level was added during the “renovations” in 2016 you can’t even put this down to an ageing issue. It’s only a shame they didn’t renovate the staff in 2016 also. 7. One morning at 0800 sitting in the Carinthia Lounge a metre from the bar I was entertained by 3 separate waiters arguing with the bar man. All three had a separate gripe. As entertaining as I found this, again it highlighted the staff are so unhappy. 8. It’s always good to save the worst for last. Where does one even begin with room service? Unless you’ve lost both legs in an onboard accident, DO NOT EAT ROOM SERVICE! Orders would arrive wrong, food quality was terrible and one evening desserts arrived tasting like stale fridge! If the food quality wasn’t bad enough, the angry moody staff delivering it was. If they could throw the tray at you while delivering the stock standard line “enjoy” or better still have any contribution into the design of the cabin door it would be to design a slot like a prison cell so they could slide it to you without engaging with you they would. Even though overall I found 98% of staff either rude or incredibly unhelpful, It was clear to me this is a result of how valued they feel by their employer Carnival so for this reason I feel for the staff, however in saying that, it doesn’t soften the blow when you’re constantly on the receiving end. Carnival need to return to basic management practices in the way they treat their staff, placing the same level of importance they’ve obviously place on building their share price. In 7 days I found the following four staff fantastic and I asked myself, how do they maintained their sanity aboard this floating misery? It’s obvious that the culture onboard is one of fear amongst them. After asking one staff member a question he replied by saying “I can’t ask that for you, I’d be whipped”. Matthew - Room Steward Liviu - Britannia Club Restaurant Kenga - Commodore Lounge Rakesh - Commodore Lounge If you like listening to harps, violins and pianos daily as if you were in an upmarket retirement home with average food and the staff telling you when to eat and constantly using the word NO when asking a question then this is the cruise for you. I have never experienced so many unhappy, miserable and down right rude staff in one establishment. If you think you’ll be boarding QMII for a smooth sail across the Atlantic think again. Icebergs will be the least of your concerns. No matter how hard you try and dress up a pig, it’s still a pig. Working in the travel industry it will bring great pleasure steering people away from Cunard Crisis Lines for many years to come. Britannia Club Stateroom 13030 Layout 9/10 Bed 10/10 Pillows 7/10 Storage 10/10 Noise 1/10 Overall 8/10 Ship - General Staff 1/10 Food 2/10 Room service 1/10 Entertainment 2/10 Buffett 2/10 Shops 2/10 Library 9/10 Gym 3/10 Spa 3/10 Overall 1/10

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4.5 out of 5

It's Always Wonderful on Cunard by davidlansner

Verified Review
/ Sail Date: / Traveled As: Couple
Even with autumn weather and active seas, the trip was smooth and relaxing. We met many interesting people, and everyone was friendly. The ship, the food, and the entire experience was great. We have already booked our next voyage.

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5 out of 5

The food on this ship... by richyfaz

Sail Date: /
The food on this ship is amazing. Suprisingly the buffet self service restraunt was just as good if not better than the main restraunt. Some people don't understand the etiquettes of using the library and talked out loud sitting around a quiet please notice.

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4 out of 5

Great food, service and crew.... by lynnic

Sail Date: /
Great food, service and crew. Entertainment was somewhat boring but the Cunard singers & dancers were superb. Great daytime lectures as always on a TA but nothing on New York days - not even a film for those staying on board. We were on for 4 wk trip to Canada and felt secondary to those embarking for a week long cruise to Quebec or back to NY or the TA. Very very expensive on board.....

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4.9 out of 5

Over the Top by Im4rays

Verified Review
/ Sail Date: / Traveled As: Couple
Everyone should experience the Queen at least once. The crew really offer outstanding service and being pampered was very appreciated. I've not seen a ship so clean from stem to stern. And the ship has a real promenade deck, allowing you to stroll the deck 360 degrees, with old fashion deck chairs to chill and just relax. We were so busy doing nothing, we didn't know where the week went.

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