Cunard should be ashamed!

Queen Mary 2 Cruise Review to Caribbean


Contributor Level: Deck Hand
Experience: 7+ cruises
Reviews: 0
Helpful Votes: 2

Overall Rating:

3.0 out of 5
Sail Date: December 01, 2007
Ship: Queen Mary 2
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 9 years ago
A relatively new ship. Really loved the design with multi-level pools/hot tubs in the rear; with vast views. Disliked the main lobby area on level 2; and it was relatively less impressive, less vast and broad, than say Royal Caribbean. Also disliked the theatre which has massive columns that obstruct viewing the shows. You must get there 30+ minutes early to get an unobstructed seat. Rushing early to a show is not my idea of vacation entertainment.

Food and Dining

1 out of 5
Low rating for SERVICE. Actually the food itself was the best of any cruise. High quality meats/steaks. They served 2 big lobster tails, again very fresh tasting. The LOW RATING is for the service; the absolute WORST of any waiter service in my life. Apparently Cunard pulled ALL the experienced food servers over to their new Queen Victoria. This left our cruise (Dec 10-20, 2007) with servers who'd only had like 2 weeks prep. Busboys turned waiters. Yea, right! Every course of all 10 dinners was 1 solid hour waiting for appetizers - then dragging on to 2+ hours in total. We were basically kicked out while having coffee. To add insult, the server placed the wrong order in front of at least 1 guest for each and every course. Deplorible. I could go on and on. Cunard should be ashamed. The whole ship of guests was buzzing about this throughout the cruise. Even the lg. number of normally reserved English sr citizens. Research staff training/quality before taking Cunard!

Entertainment

3 out of 5
The best theatre orchestra I've heard. Excellent jazz solos and groups. And with one exception (the "Judy Garland" Show was awful!) the other shows were cruise ship good. The singers/dancers were also very good.

Service and Staff

1 out of 5
As noted above, the experienced servers were whisked off to Cunard's brand new Queen Victoria. Therefore, when you asked anybody; busboy, food server, waiter, etc. for directions to this or that room, they dumbly responded, "I don't know" and as politely as possible walked you to the ship map at the elevators. It's unthinkable that Cunard did not train its staff on ship whereabouts before manning such a respected cruise line with folks who haven't memorized the entire ship layout. Another demerit for Cunard over that!

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
3 out of 5

Pros: Excellent food: high quality, well prepared, well presented, delicious

Cons: Dinner table service was the worst I have ever experienced

Recommends Queen Mary 2? No.

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