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Quantum of the Seas cruise by winnieau8

Sail date: / Traveled as: Family (older children)
Ship: Quantum of the Seas / Destination: Caribbean - Bahamas

Very beautiful and modern ship. many different restaurant you could try.those show is really nice .and they had two pool I love swim so relax.  in half year I went twice. love it.

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My experience on Royal Caribbean's Quantum on the Seas by warnerwinston

Sail date: / Traveled as: Singles/Friends
Ship: Quantum of the Seas / Destination: Caribbean - Southern

The ship, WoW it was magnificent. My experience at the pier was great. It took us ten minutes from our arrival until we got on board. As far as I could see, there was no confusion compared to my other cruise with this cruise line and four with Carnival Cruise Lines. Our balcony on the twelve floor was roomy and spectacular.

The restaurants and the food were great. I liked being able to eat at the restaurant of my choice and the option of eating at world class restaurants for a reasonable price. The smart electronics was also very enjoyable. The shows were spectacular. You may not be able to book on the Quantum, but the Anthem of the Seas is on its way.

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1.0

Worst Cruise Ever.....Worst Ship Ever by judyk01949

Sail date: / Traveled as: Singles/Friends
Ship: Quantum of the Seas / Destination: Caribbean - Southern

I have been cruising with Royal Caribbean exclusively for over 15 years.  I have loved every cruise I have been on.  I loved the Voyager, I loved the Explorer...Loved the Oasis.  Hated the Quantum.  This was the worst cruise I have ever been on.  Restaurants horrible.....all the technology did not work.  Shows horrible had to stand in line for more than a half hour to see anything (not worth the crowded lines to see a show).  Cruising should be relaxing not standing in line.  No show is worth this stress.  Leaving the ship was the worst experience of my life.  Hundreds of people trying to get suitcases and go through customs at the same time.  Treated like a her of cattle.  I could not wait to get home.  Don't Cruise southern carribean in April all the beaches were full of seaweed.  After all these years with Royal Caribbean we are looking for another Cruise line.

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First Cruise Experience by 1stRoyalCruiser

Sail date: / Traveled as: Couple
Ship: Quantum of the Seas / Destination: Caribbean - Southern

I had an amazing time on my first cruise on Quantum of the Seas, a Royal Caribbean Cruise.  I can't compare it to another cruise, but I can give you my impressions as a first time cruiser.

The ship was beautiful with many great restaurants.  We had amazing food in all of them.  Silk, American Icon Grille and the Grande were my favorites.  I was a bit disappointed in Chops.  I had better steak and beef in the other restaurants which surprised me.  The dynamic dining was not a favorite with regular cruisers, but for me it was like going to a new restaurant every night.

The evening live entertainment was really marvelous, with Mama Mia, the live musical on stage as my favorite.  The cast of this show was super talented and very friendly and engaging when recognized roaming the ship.  Also the bank, Savannah Jack, was extremely talented and fun to see.  The band members were also very friendly when encountered at various venues on the ship.

I was a disappointed in the movie choices on the cruise and also the location of the movies - on a big screen on deck.  I would have liked more current movie choices, shown in the theater at more reasonable times than the late night showings we had.  An afternoon movie would have been nice once in a while.

The staff was very friendly and helpful.  Our stateroom attendant was especially nice and kept our bathroom and stateroom clean and neat at all times.

Our stateroom was very nice.  The bathroom was especially nice, with a great shower.  We did have a bit of a leak from the shower, but with extra towels brought by our stateroom attendant, it was no problem.  The bed was comfortable and we had plenty of closet space and drawer space for our clothing.

As I said, I enjoyed myself completely and will definitely book another cruise sometime in the future, probably with Royal Caribbean.

 

 

 

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classy ship and the newness is a plus by jandphart

Sail date: / Traveled as: Couple
Ship: Quantum of the Seas / Destination: Caribbean - Southern

Good cruise - not sure about the dining rooms vs a main dining room.  But we were never turned away from a restaurant due to no reservation, though we do eat early (6-6:30).  

Bugs me that they reserve so much prime space around the main pool for smokers.  If you want to get out of the sun for awhile you have to scrounge.  Half or one side would be ample.

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A mixed bag. by drpritchard2003

Sail date: / Traveled as: Large Group
Ship: Quantum of the Seas / Destination: Caribbean - Southern

This was a cruise of contrasts. The ship is beautiful and technologically unmatched in my experience. The dinning was a disappointing experience for the most part. Some of the crew had difficulty with english beyond a basic understanding. While I enjoyed the Ifly, the Northstar and the bumper cars, I probably would not chose this style of cruising for future cruises based on the dinning experience. I do not regret my one time experience. If they change the dinning to a  more tradional style I would be interested in trying it again.

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Excellent by marilena21

Sail date: / Traveled as: Family (older children)
Ship: Quantum of the Seas / Destination: Caribbean - Bahamas

Overall excellent, ship was very clean and the service was awesome.

2 complaints:

1.  Ice Cream machine by the outdoor pool was broken all the time.  They need a new machine.

2.  Coco Cay Beach has a lot of small rocks and they hurts your feet.

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Summary by jmcgratty22

Sail date: / Traveled as: Couple
Ship: Quantum of the Seas / Destination: Caribbean - Bahamas

Quantum is a beautiful ship and very high tech. However, the food in both types of restaurants was lacking. AND the SERVICE was horrible---except for Franco in The Grand Restaurant. RCI is getting things in order to send their ship to China. Many Chinese waiter/waitresses and assistants are learning the "ropes" of their job---at our expense and that was not cheap. Again, most of the food lacked taste and the service help were just learning. I felt like I/we were guinea pigs. {In CHIC restaurant, the waitress told me NOT to order the dish I wanted because it comes out of the kitchen very dry. I then ordered another dish and there was NO taste to it. I then requested a double portion of crab cakes, but no sauce was served with it. CHIC was the #1 LOUSY place to dine. Jamie's Italian Restaurant---fee charged per person---was not what I expected from an named ITALIAN restaurant. I won't go any further....]

The room steward RICO SY and the Diamond Concierge--Maureen Wang were superb. They knew what their jobs were and they were very profession AND friendly in performing their duties.

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A different kind of cruise. by drpritchard2003

Sail date: / Traveled as: Family (older children)
Ship: Quantum of the Seas / Destination: Caribbean - Bahamas

The internet connection is the best. Probably pricey for many but with out complaints by those who used it. The resturants are a different story. Many we would chose not to go back to. The food was not as good or as much variety as we would have hoped for. Because you dine in a different resturant you do not get to know your wait staff or fellow cruisers. When we asked officers about feedback they indicate that it was about 50/50 pos and neg response. We dined in the Grande on two different occasions and will not return. The service was not terrible but not what you would hope for and the food left something to be desired. Chops is really very good as it is on many others ships and we will return there. There are more resturants we did not like that one we did. Johnny Rockets is not a regular set up. It is only food to go. There is out side seating but it is limited with no wait staff. We like the food there.   This ship is being prepared to be sent to China. Many of the staff seem to be in training and the language is difficult at times. I would say that they are all nice and try to be helpful but have challenges.  Because the same class of ship will be sailing soon I would suggest that if you want a different experience this would be a good chance to have it. If you prefer a more traditional experience it probably won't  be your cup of tea.  The staff in the concierge club,Mario and Filip are first rate and Captain Felix is the right person for this ship. Wendy Kirby is, in my opinion, the best loyality abassador in the Crown and Anchor Society,

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Quantum Fails to WOW by barbgert

Sail date: / Traveled as: Family (older children)
Ship: Quantum of the Seas / Destination: Caribbean - Bahamas

We have cruised many times on Royal Caribbean, Disney, and Princess. Our favorite is the Royal Oasis which knocked our socks off. With all the publicity on the new Quantum, we expected even more - how disappointing! Getting on the ship was tiresome as we had to have a person enter our info on a touch pad - no lines - it was utter chaos. Then we waited for our "assigned" time to go on the ship - along with a few hundred others. The excursion area was poorly staffed which was our first stop where we were informed that the cabanas on Coco Cay were offered to those in the suites, therefore there were none available. The staff were very unfriendly, not helpful, the ship was not kept clean of dropped food nor water on the floor. The bumper cars were a joke as the venue was used also for roller skating and open basketball, thus the cars were available every couple of days for a couple of hours for which we stood in line for an hour to get a two minute ride! The dining was poor as many menu items were offered in each restaurant. The mandatory "wash your hands before entering the Windjammer" was never kept clean with water all over the sinks and floor - we actually saw someone fall-yet there was a greeter there at all times who did just that - greet. In every restaurant, you had to request something to drink as in tea, cola, etc. - it was never offered!! The furnishings in the common areas were made for sleeping - extremely deep sofas with cushions you had to crawl onto, wicker looking teepees for you to crawl into to sleep - talk about germy!! There were no afternoon movies for viewing - if you didn't want more sun or to play bingo, you were out of luck. We had to get to the airport and chose the "early walk off" only instead they made us all corral into an area and then finally let us disembark - formally we just left our rooms and walked off the ship. We were totally NOT WOWED by this ship, it's staff nor the amenities!!    

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5.0

Went on the ship for... by davest

Sail date: /
Ship: Quantum of the Seas

Went on the ship for anniversary When it was here in America. Food was great the staff was fantastic the shows are great. I don't know why the retractable roof did not open once. And the weather was perfect the whole cruise and at every port and out to sea One thing that I did not like was at the pool people went out early in the morning put towels down and took off. This happened on the whole entire pool deck. I complained and nothing was done. This never happened on the Oasis or the allure.

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1st impressions are everything... by longshoring

Sail date: / Traveled as: Family (young children)
Ship: Quantum of the Seas / Destination: Caribbean - Bahamas

March 24, 2015 made the purchase of a stateroom with balcony over the phone. Was thrilled to get a room on this ship after 3 attempts ! So I guess I just went with the flow of info. being affoded to me while taking notes. I was told that there would be 2 queen size beds that can be pushed together ( turned out to 2 doubles ). Was not impressed by location of balcony in recessed portion of ship, over a smokers lounge ( not disclosed at all to me ). A sleeper sofa ( our 50lb. son of 6 just fit on it and couldnt sleep on it because of its park bench suppleness ). Two weeks before the cruise leaves, 04/05/15 -the day after I purchased, was not told that I would be locked out of reserving the so called "DYNAMIC DINING" (NOT OPTIONAL). So upon entering the Quatum my wife went in one direction and I with my son in another to seek out all 15 restaurants and try to get reservations. Five of the fifteen were meal included and water. Drink package sold seperately and with varying options...approximately 4 hours later we finally seek out our room with unfinished reservations looming. The ship seemed to cater to teenagers in the gaming area. After spending addtnl monies to play per game we were told to leave the gaming area in the middle of a game with our son because it was teenager time slot ?! Appalled, we finished and then had to explain to our son as to why...So then we go to the Xbox game area on another floor where it was o.k. to be present but a posted sign stating 20 minutes per player kept us in contention, so we waited in the chairs provided for gamers. A half hour goes by and we speak up to get our son to play with another waiting and we were going to have to negotiate the play time with another set of teenagers not present but related. We assured our son and next gamer that we would wait the addtnl 20 minutes so they could play...VERY TRYING TO SAY THE LEAST! The other areas had no signage posted, so the younger ones were at the teenagers discretion as well as their parents who pawned them off to this area...Their was some unique things to do and see, thank God! Excellent shows to be viewed ( with reservations ). Restaurant service was an acquired taste. Few employees to service the patrons and delayed deliverance of food did not make for a great send off. Food was hit and miss amongst all. We were told by staff as well as frequent cruisers that this ship had many great shortfalls...especially the Dynamic Dining! People who successfully booked reservations months in advance were told that the computer glitches erased the reservations and werent allowed in ! If you showed up on time at opening, you could clearly see the vacancies through out but were told to wait on another line for the reserved to show first !?! The best experiences we shared on a daily basis was with the upkeep on our room. Wayne, was someone who needs to be in the public eye. A PROMOTION IS DEFINITELY NEEDED TO THIS GENTLEMAN ! A true diservice to him and future guests not to be afforded his presence...THERE, I ended on an up note.  

 

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Beautiful New Ship by pammyjanec734

Sail date: / Traveled as: Couple
Ship: Quantum of the Seas / Destination: Caribbean - Bahamas

Every new innovation is on the Quantum.  We had a beautiful balcony stateroom that was larger than I expected. More than the usual storage facilities.  Glass enclosed shower.  Room steward and the dining room staff were exceptional. Saw Mamma Mia & it was wonderful.  Now the reason for the three star rating.  Long lines for any attraction.  We dined in the free dining rooms.  2 x's @ Chic, 2x's @ The American Icon Grill & 2x's @ The Grand (formal dress) & the last night @ the upstairs buffet.  The food was not that good.  I've been on RC 2x's before, once in Europe & the food was delicious & once to Bermuda and the food was not that good.  I'm comparing these dining experiences to Princess Cruises & Celebrity Cruises.  You can't compare RC to Princess or Celebrity.  Princess & Celebrity have wonderful food RC needs a new head chef.  I must say that breakfast was great  & we had that in the Am. Icon Grill everyday.  I could go on and on about the RC Food.  Lets just say it compares to Carnival & Carnival was not that good either.

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3.0

A wonderful cruise! by cvoshart

Sail date: / Traveled as: Family (older children)
Ship: Quantum of the Seas / Destination: Caribbean - Bahamas

Beautiful ship with many amenities. Something for everyone.

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5.0

Great ship lots of stuff... by Mike787

Sail date: /
Ship: Quantum of the Seas

Great ship lots of stuff to do. Clean and friendly staff. Make sure to let the crew know if their is anything they can do to help. Drink packages are also a must!

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1.0

Worst service ever by AshburnMike

Sail date: / Traveled as: Family (young children)
Ship: Quantum of the Seas / Destination: Caribbean - Bahamas

For being a technologically strong ship, there were many bugs in their wifi system. My wife could not get her texting to work properly. We bought the 2 device package but could not get my wife's texting to work. The staff needs to be trained better. Many of them don't smile and can be very rude. The rides like Northstar and other activities always have schedule changes without any notifications. Also, if you are first timer to Quantum of the Seas or RCCL and have young kids, immediately have the guest services turn off the kids sea pass from charging to the room. The guest services staff says that is the default to allow kids the ability to charge anything non-alcoholic to charge to the room. My kids were able to charge up to $80 in arcades. The staff member suggested that I should supervise my kids better. Most of the staff are clueless about their ship's amenities and procedures and thus give conflicting informations. I also bought the ultimate drink package due to the fresh squeezed orange juice and fresh smoothies, etc. However, they seemed to run out of the ingredients often. This cruise was more expensive than others that I experienced, but the staff service is just not worth the price.

 

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Just OK by onikins

Sail date: / Traveled as: Family (older children)
Ship: Quantum of the Seas / Destination: Caribbean - Eastern

Overall good. I have been on 4 other cruises, all of which I feel were better.3 were Royal Caribbean and one other. Those were better in all catigories except room stewarts. They were all fantastic. Quantum has less food choices  in the Windjammer and seamed to be mostly same stuff day in and day out. They do have more choices of "sit down and order" restaurants that are included in the cruise. I went into American Icon Grill which was excellent and Cafe Two70. Cafe two70 is  good for sandwiches and salads. Entertainment didnt seam to be as good as the other cruises but was still good. Comedian had his good points but nothing great. Quest game was said to be on the chopping block due to no location to hold it, Then they came up with the idea of using the roller skating/bumper car rink. Standing room only. The Night Clubs have gotten smaller so less choices on where they can have functions. I think they had too big of a focus on getting more people (guest rooms) on board than size of entertainment areas. With all said, I sill enjoyed the cruise but I am going back the the bit smaller ships.Explorer of the Seas was my favorite.

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Lousy vacation by jeanauto1

Sail date: / Traveled as: Family (older children)
Ship: Quantum of the Seas / Destination: Caribbean - Eastern

The room was to small  especially the bathroom . Called 3 times to room service never responded .I had problems getting reservation had to stand in line for almost everything, A virus was board a lot of people sick. The ship was to over crowded.We were to stay in Puerto Rico for 2 days but the ship pulled out after 1 day. Very disappointed. This was my 3rd cruise on Royal Caribbean I was most disappointed with this ship. 

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3.0

Good But Not For That Price by RubyM

Sail date: / Traveled as: Family (young children)
Ship: Quantum of the Seas / Destination: Caribbean - Eastern

I cruised about 15 cruises and last 8 were RC because I LOVE activities. I was WOWED from Allure - it was fantastic, but was a little disappointed from Quantum. First of all there to many people for that size of the ship. On Allure we didn't even feel how many people were on board.

1. Ship architecture was more modern style - nothing special ..something like IKEA style

2. Technology was way better than any other RC ships

3. Internet package was decent and we enjoyed having our phones throughout the cruise

4. Two70 is beautiful and shows are fantastic, HOWEVER their cafe needed more variety in food selection and quality. Their stuff looked tired and didn't bother to help you. They were very unpleasant.

5. Dynamic dining was not enjoyable: we had trouble getting reservations though their app, but their stuff was quick to help us with it. Sometimes we couldn't do it because of time conflict with other activities. Food was good, but nothing special. We had a dinner at paid restaurant and food quality + service was much better.

SILK had old fried noodles, when I ordered a salad IT HAD EYELASH IN IT - was awful.

AMERICAN GRILL: My husband ordered same as I did earlier(smoked mozzarella raviolis) and waiter told him that it had shrimp in it ?! When I corrected him, he went to verify with a chef, came back and apologized for his unawareness.

WINDJAMMER: food was the same all the time, just like Norwegian ships...was so boring and tasteless. The selection was poor and not like on Allure

SORRENTO PIZZA: pizzas were good and tasty, and you could make your own. The stuff looked grumpy at first sight, but after you spoke with them - you'd see smile on their faces and they were more friendly :")...just to tired. Cafe next to pizza had the same food and pastry selection always ...again very boring!

6. STARBUCKS: is not like real starbucks, we ordered 2 coffees with 2 shots of espresso and ended up returning it because it felt like drinking hot chocolate - TERRIBLE! Coffee was not good anywhere on the ship, it had burned aftertaste...although I felt the same way on Allure and other RC ships...but on Allure we got real starbucks.

7. BUMPER CARS: were fun, although we had to wait in line..

8. CIRCUS: was awesome

9. ROLLER SKATING: looked fun, I didn't go only because I saw some lady fall badly on her face...not sure what she broke but she was bleeding a lot. My son went earlier and he enjoyed it.

10. SEAPLEX: Is amazing, it was very convenient that you could play any time without worrying what time of the day is it and weather. They have everything for kids/teens/adults: game consoles, ping pong tables,air hockey, and all other activities mentioned above.  SeaPlex was my kids favorite place to hang out.

11. ROCK CLIMBING: Is as usual for RC ships

12. FLOW RIDER/BOOGIE BOARD: fantastic like always, we enjoyed it every time. The stuff were funny and cool...although for the first timers they didn't explain the techniques well. One Serbian guy( I think he is the stuff manager...most built and handsome:")) was really funny and cool, he was flirting with every good looking girl which was hilarious and entertaining. He was also part of the "Groove" disco dance show. Made the show funny and super enjoyable.

13. IFLY: it is worth to go on this ship just for that...SPEECHLESS, AMAZING, WONDERFUL. I LOVED it if you can't already see it. Again all instructors were fantastic especially mine(Nate). He made us feel comfortable, joked with kids, was very helpful and cool. I'd give him and Dave 10 out of 10. They were really amazing. OK, now the disappointing part - YOU CAN GO ONLY ONCE for free, next time RC changes $50 per person. It is OUTRAGEOUS especially the amount of money we paid for tickets. When we complained to customer service - they just nodded and did nothing about it. They gave us a very lame excuse that there are to many passengers that want to go so they have to accommodate everyone. Hm ...what about other activities then? So that was very disappointing.

14. CAST: Shows were amazing, cast fantastic, they all work very hard and it shows. All shows were fantastic

Overall we had a good experience, some spoilers like food quality, services, customer service, booking reservations, unfriendly servers, nickel and dimming on everything, limitations on activities, and few destinations - these are mostly what made me rate this ship as 3 stars.

 

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not a vacation but rather a job to be on the ship by joluvsllamas

Sail date: / Traveled as: Couple
Ship: Quantum of the Seas / Destination: Caribbean - Eastern

The trip was awful--computer issues that wrecked reservations, no shows and having to throw a fit to get some seating arrangement for dinners and shows--never got to see mamma mia and the staff at the shows were rude about us even standing there--noro virus which we caught made everything worse--the lack of staff who were on protocol process, the long lines, the inability to secure information at the long lines at guest services, the inability to understand crew who did not understand the procedures themselves, the long lines for getting anything-no chairs at the pool that were ever available and more....

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