Service not up to par

Pride of Hawaii Cruise Review to Hawaii

Contributor Level: Deck Hand
Experience: 4-6 cruises
Review: 1
Helpful Votes: 6

Overall Rating:

3.0 out of 5
Sail Date: October 01, 2006
Ship: Pride of Hawaii
Cabin Type: Oceanview
Traveled As: Couple
Reviewed: 11 years ago
If you have never cruised before and/or if have never visited Hawaii, then maybe this cruise is for you. Otherwise, forget about it.

This was the poorest, least attentive service we have endured on a cruise. The all-American staff was quite poorly trained although some made efforts to be friendly. Most seemed to wish they were somewhere else.

Ports of call are great but NCL puts its emphasis on the ship itself. Excursions were overpriced, etc.

Food and Dining

3 out of 5
Not up to usual cruise standards


3 out of 5
Average if that evening entertainment. Music up on deck not any better

Service and Staff

1 out of 5
Not good at all. Too touchy, feely ill trained staff members.

Ship Quality

5 out of 5
The ship is great and beautiful. The wait staff needs work.
Dinner is an ordeal. Free-style doesn't work, especially with wait staff that is in no hurryor mind to get you out in time for shows, etc.

Cabin / Stateroom

3 out of 5
OK. Bigger bathroom than some ships.

Pros: Beautiful ship

Cons: Poor. inattentive service, petty gouging

Recommends Pride of Hawaii? No.

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