When booking with we were given the impression that if we "booked today" we had a very good chance of an upgrade in a room from the basic to maybe one with a port hole or whatever. Well we didn't get an upgrade so felt disappointed and then also later realized because the ship was so full that probably it always sells out that time of year and then thought that the sales agent probably knew that we wouldn't get an upgrade but "O well ... it confirmed the reservation" ie: a sale
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