nomadphil Cruise Review on Pride of America on Dec 08, 2018

Pride of America Cruise Review

nomadphil

Contributor Level: Purser

Review: 1

Helpful Votes: 3

Overall rating:

2 out of 5

Sail date: December 08, 2018

Ship: Pride of America

Reviewed: 5 years ago

Review summary

I’m not sure what they have to be proud about with this ship. I have never seen a crew with so little interest or understanding of customer service. Bar staff stand around talking to each other with no interest in taking drink orders. Restaurant staff who argue with customers about wine selections. A cabin toilet that would not flush for over 24 hours. When we asked to be moved from our balcony cabin after 26 hours without a toilet we were moved to an inside cabin, as punishment I assume, for daring to complain. For 7 days at breakfast I watched a staff member walking through the buffet with a coffee pot but never ever offered anyone a cup of coffee. On many other cruise lines a restaurant supervisor would regularly circulate through the dining areas checking on customer satisfaction. Did not ever see a supervisor on this ship. Not a single address by the Captain to the ship in 7 days. No useful information when in port on how to move from the harbour to the nearby towns. This is potentially a brilliant cruise with great destinations which is seriously let down by the crew and lack of leadership of the senior staff. This is the first and only time I will travel on NCL.

5 Comments

MountainMama08 1 year ago

Thanks for sharing

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cruisellama 5 years ago

Thanks

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66gt350ps 5 years ago

Surprising. We never experienced these issues in the past 6 cruises on POA. Always had great staff. It is a lower price casual cruise as designed. Capt rarely addresses on p.a. as he is hard to understand. All messages handled by cruise director. The daily schedule tells which locations may have free port shuttles. We use taxis for faster convenience. Any maintenance problems ever encountered fixed within hours. Senior staff always politely accommodated us well and others we talked to. We always remember that this a large floating hotel that is full and may have challenges and that the crew are staff, not servants. Good food and wonderful views. Signed up again for next year.

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uundejo 5 years ago

Do not judge this ship as the same for all N L ships. This ship is registered in the USA and has an American crew. This is unique in the cruise industry

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Rell62 5 years ago

What cruise ship were you on

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