Pride of America Cruise Review to Hawaii

4-6 cruises


Helpful Votes

3 out of 5

Pride of America - The Oxymoron

Sail Date: June 01, 2013

Reviewed: 3 years ago

Traveled As: Couple

Room Type: Inside

The Pride of America doesn't have much to be proud of. Staffed entirely with American staff (which they boast)\, the service and food quality were typical of a US fast food restaurant. THE STAFF: This staff is full of lazy Americans either running away from something or searching for something and the only thing they found with this job is hard work and long hours. Needless to say\, they seemed none too happy about it and it showed. From managers yelling at employees openly around cruisers\, to staffers endless complaining openly about their jobs -- the cruise seemed to have little to do with the CUSTOMERS. No less than a dozen times when we asked staff how they were doing -- they took every opportunity to whine about the hours\, they were sweaty and hot\, tired\, bored\, lucky to have a job but unhappy\, tired of cleaning rooms or dishes\, ready for their day off or brand new and not sure what they were supposed to be doing. THE FOOD: We called it AAA food -- Available\, Abundant and Acceptable. If you like Golden Corral\, you are in luck. We ate one dinner in the dining room and never returned. The service was slow\, the servers were rude or new and the food was an embarrassment. We waited nearly 10 minutes to be greeted at our table and offered water. It was downhill from there. Our steaks ordered medium and medium rare both came well done -- as I would bet every steak out of that kitchen did. Temperature aside the quality of the steak was so poor I cannot even explain it. The waitress said she would have a manager come over and while we saw him come to the table next to ours for the same issue he never came to ours. We walked out before dessert. The rest of the cruise we ate in the Aloha Cafe or the Cadillac Diner. The cafe is a buffet and it was all pretty sad. Cold stuff was warm and warm stuff was cold. We watched as staff dumped 'fresh' refills on top of the old stuff every time\, so if you ever made it to the bottom you had food that was ho

Pros: The Destination

Cons: The Cruise Ship Service and Staff

Recommends Pride of America? No.

Toby Beau. Really?
Service and Staff
\"Going Above and Beyond\" is not in their vocabulary. We went to reduce the amount of our automatically calculated gratuities at the end of the trip because we felt the service was poor and the girl at the SERVICE DESK was as rude as she should be. First she tried to talk us out of reducing the tips because it would hurt the behind the scenes people that worked hard. We told her we were leaving a portion of the gratuities for them and going to tip some others directly. She was so put off by us reducing the amount she slapped the paper in front of us and waited for us to sign then tossed it on a pile and said \"ok\" and walked away. There you go --> PRIDE OF AMERICA
Cabin / Stateroom
Food and Dining
AAA Dining - 'Available\, Abundant and Acceptable\" -- You can always choose to PAY additional and go to one of the premium restaurants\, but I would rather pay a little more for the cruise and have good food everywhere. The one highlight was the Cadillac Diner. A small venue with limited seating\, they appear to have their own kitchen. So we always had fresh made for us meals and the service staff was AMAZING.
Ship Quality
The ship spaces are broken up too much to allow for their PREMIUM restaurants.

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