Not Horrible BUT...
Pride of America Cruise Review to Hawaii
Ship: Pride of America
Cabin Type: Oceanview
Traveled As: Large Group
Reviewed: 4 years ago
Review SummaryWe had a group of 13 people and there were several things with this cruise line/ship that were a challenge. The front desk staff and guest services were arrogant and their overall attitude was \"Shut up...do what we say because we know what's best for you.\" Everything is a sales pitch.
3 of our party left the ship in Hilo\, rented a car to drive to Kona to do the nighttime snorkel with Manta Rays (a Big Island \"must-do\" and an excursion NOT offered by Norwegian.) We informed guest services the night prior of our plans of sleeping OFF ship one night - they harassed us saying \"it was against the rules and that we absolutely CANNOT do that.\" Well\, it is America\, we are citizens and we're not crossing any international borders so we did it anyways. We were treated as escaped criminals\, our onboard accounts were closed and my sister's onboard 'credit' given at booking was taken away etc. It was a mess.
Pools and hot tubs CLOSE at 10pm...are you kidding me?
The only 24 hour restaurant (included into original trip price) was closed 4 out of the 7 days due to \"maintenance\" it was difficult to eat between 9-10pm.
Food and Dining
Service and Staff
Cabin / Stateroom
Pros: Service staff (food & housekeeping)
Cons: Guest Services/Front Desk