Not A Good Experience
Pride of America Cruise Review to Hawaii
Review SummaryThe common areas of the ship are well maintained. I travelled with a group of about 40 people who did not think that the service, on board activities or entertainment was as good as past sailings on other cruise lines. Customer service by the management staff does not appear to be a high priority as the ship had a very bad smell during our sailing. Our group made several complaints about several different issues which were largely ignored or told there was nothing that could be done. In fact, we got the impression that when it came down to customer service versus financial gain, the ship's front office management would largely go for the financial gain instead of having satisfied customers. It was not uncommon to hear other guests outside of our group complaining about the smell but yet NCL staff could offer no satisfactory answers or options to make travelling on the ship any more pleasant. However, management still would not remove the gratuity charge even when group members were not satisfied with their room cleanliness or linen changes and complained on multiple days during the sailing.
Pros: The Hawaiian Islands.
Cons: Lack of responsiveness by reception desk to complaints