Never use NCL or Pride of America
Pride of America Cruise Review to Hawaii
Review SummaryWe enjoyed our trip to Hawaii. The islands were beautiful and definitely worth revisiting. Id like to give you some feedback on the ship regarding accommodations, dining, shows, and excursions.
The Pride of America was disappointing. We had to request that our sheets be changed and the free coffee be replaced. The room smelled of smoke although the staff tried to use an ionizer twice. The ship was booked, so we couldnt move. We had to leave the patio door open to air it out every day. The cleaning staff was the most friendly of all. Toilets stopped working at one port. The water seemed quite calm, although the ship noticeably and frequently swayed. The customer service desk was unresponsive to complaints and did not follow up. Getting our luggage on and off the ship was organized and planned well.
The freestyle dining idea sounded good, however, one of the 2 main restaurants were closed when the other wasnt used, and they would seat only during specified hours, with long waits. Calling in requests via telephone took a while as the phones were busy. Id rate the food a 2 out of 10. There were repetitive choices and the food had cafeteria quality not cuisine. The specialty restaurants served the same cafeteria quality, only presented nicer. One night lobster tails were served at the freestyle restaurant, but they were rubbery and tasteless. Another speciality restaurant served filet mignon, and it too was tasteless. The specialty French restaurant was situated over one of the engines which you heard while dining. The service and presentation was excellent the main courses were terrible the duck was very tough and the sole was bitter and the portions small, desserts were the better choice. One specialty restaurant, Tepanaki, $20 additional charge per person, would not give additional amounts. Each dish was served separately, with long waits in between. Vegetables and rice were served each separately before the meat or fish. They counted out the exact number of vegetables for the exact number of people at the table, example one slice of carrot, one slice of onion, one slice of zucchini we left there hungry with the chefs suggestion we eat at the diner if we were still hungry. The maitred was rude and loud when my husband told her the chef refused to give him more food tomorrow was his response. The Italian specialty restaurant was good food wise and service bottles of wine were overpriced.
We made reservations early on at one of the specialty restaurants, went on a tour and when we returned early evening, had a message that our reservations were changed to a later time (during a show we thought wed attend) and they could not accommodate us at our reserved time. At this point, the freestyle restaurant was packed. The waiters at both the freestyle and specialty restaurants were not attentive, often brought the wrong dish or completely omitted a dish altogether. Service was slow at freestyle. The buffets had set times that they were open and the outdoor buffet had fewer choices. There was an onboard inspection of the restaurants, and the staff at the buffet began removing dishes during the buffet, and actually removed one of the dishes with no explanation as I was in the process of serving myself for fear it was spoiled, I didnt eat it.
The few shows offered were very amateurish like a high school production and definitely not elaborate, and I think staff members were the performers. We ordered tickets for standard seating at Tony & Tinas Wedding show, and were switched and charged to stage seating at some points in the show the characters were acting on the dance floor while people were dancing, so that those sitting couldnt see or hear the characters. The show was a very watered down version of the original and poorly executed. The 70s disco night was nice for the first 15 minutes, but the dj kept playing the same set of songs every 15 minutes. He didn
Cons: accommodations, food, entertainment, service, excursions