Pride of America Cruise Review to Hawaii

Deck Hand

7+ cruises


Helpful Votes

3 out of 5

What a disappointment!

Sail Date: September 01, 2009

Reviewed: 7 years ago

Traveled As: Family w/older children

Room Type: Oceanview

This being our 9th cruise, 3rd on NCL, we were very disappointed with the cruise. The ship itself was fair. It was well maintained and clean. But for being recently refurbished, it was not impressive. As on other ships, there was no stunning atrium area. The entrance area looked like a hotel lobby. Even the shops were rather plain. The ports need some upgrading. Except for Honolulu, the ports were dismal warehouses. Only one even had a welcome sign.

Pros: We really enjoyed the beautiful Hawaian Islands and the scenery.

Cons: We were very disappointed with the service on the ship.

Recommends Pride of America? No.

Ship Quality
Everything was average. The layout was standard except for the lack of an atrium. It was clean and well maintained. However, the pool decks were very hot and slippery. Also not in use was the restaurant/lounge on the top deck. This area was never opened although it offered a very nice view.
Food and Dining
This area was our greatest disappointment. There was little variety. Only the preparation was different. The base was frequently the same. The minute you stepped on board, you were urged to use the specialty restaurants. The quality of the main dining room food and service suggested that a push was on to make you use these places. The portioning was adequate. There was no effort made at presentation.The service was very poor with the wait-staff appearing to just be putting in their time. No effort was expended to know their guests and there was a very obvious lack of personalization. There were a few servers that were very conspicuous with their good service. We also missed the midnight buffet, ice sculptures, and specialty-theme evenings of old. Also, there was no lunch service in the dining rooms. We got really tired of having the luau pushed on us. It should be part of the cruise, not an extra $100. The islanders told us they always thought it was part of the cruise.
Service and Staff
Some of the staff was very friendly but we did not see any examples of going above and beyond. Our cabin attendant wouldn't even change a bulb in our shower. When we called for ice, it took 3 calls and over 3 hours and we still didn't get it.. As mentioned previously, the waitstaff was very poor. The officers were never visible. We didn't see our captain until the farewell show on the last night.
When the staff is used for two nights of entertainment, you know something's not right. It was very disappointing that there was no resident, semi-professional troupe on board. Then the same two entertainers (who were both only mediocre) alternated the reamaining nights. The cruise director provided the best entertainment when he sang two nights in the lounge. The groups in these areas were better than the main shows.
Cabin / Stateroom
Since we picked our room when we booked the cruise, it was what we expected. The size was adequate and it was comfortable.

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