This was supposed to be a 10 yr anniversary celebration - but ended up being the worst cruise experience ever. We had a party of 12 people with us with this being my husbands and mine 4th NCL cruise and definitely our last NCL cruise. The cruise started off on a wrong note and only got worse. When we got to or stateroom we were told to put the third person bed in front of the door blocking our entrance to get out in the event of an emergency or even to go to the bathroom. The first sofa bed they gave us would not even open up. The room was dirty beyond belief - coffee had been spilled inside the desk and never cleaned and the staterooms literature was covered in makeup. The floor was covered with hair and sand. We only had towels for two people (we paid for three people). When we complained to the customer relations desk that this was unacceptable (especially the bed blocking the door - since they even admit fire is the biggest cruise ship threat) - we asked for a room change. This was Sunday - on Wednesday we finally got a note back that no other rooms were available. After I personally cleaned the room we stayed and tried to make the best of it, unfortunately the room service was awful the rest of the week. We never did get turn down service and we only got three towels one day. The sheets were only changed twice with the room steward just making the beds. Despite having a child with us we never did get to experience the towels being made into animals like on other cruises. The dining room experience was just as awful. The first night we had to ask for our steak three times before it came out close to what we ordered. By this point we had lost our appetite and gave up. The second night after two hours in the dining room and still no dinner we left and went up to the buffet. The service continued to be awful in the dining room all week. No refills on drinks and dinners that lasted an average of 3 hours which meant we were unable to see any shows. The buffet lines were the most unorganized traffic flow I had ever seen. They had the bathroom right by the food line. They had everyone pile up in the ice cream line even if you only wanted cake for dessert. The soft ice-cream machine never worked the whole week. By Wednesday they ran out of skim milk and we never saw it the rest of the cruise. I found this odd since we were in the United States the whole time. The food was probably overall the worse we had on any cruise ship. Luckily we were in port so we could buy our own. The ship had very few activities if you decided to stay on board.
The worse cruise!
Sail Date: April 01, 2007
Traveled As: Family (young children)
On Friday we were told about the Easy Fly program for luggage - we paid the 20 dollars and after two weeks - still have not seen our luggage. We are pursuing this further. NCL customer service has not helped us at all. They keep telling us if they find it they will call. Overall I would never recommend this cruise to anyone and after the lack of customer support with our luggage I will never recommend NCL to anyone.
Pros: nothing - only the islands made it worth anything
Recommends Pride of Aloha (RETIRED) 435? No.