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4 out of 5

Very satisfying experience by etong

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Kudos to the Holland America crew who make our trip very satisfying, relaxed and enjoyable.  Excellent value for money!

 

Crews are friendly and service is warm and courteous.  Scenery is picture perfect.  Weather was good. Everything was excellent.  I don't think I can ask for more on this trip, even though I did not catch a halibut on my excursion (but the weather was so nice and beautiful while fishing!)

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Was this review helpful? 4
4 out of 5

Alaska cruise by LastAlaska

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

The food was superior and the service great.  A bit of a problem was understanding the broken English of the staff but all were very nice.  Did not like the push to spend more and more and the gratuities inflicted.  Directions on the ship are terrible and no one was around to ask directions when needed.  The Neptune lounge was the about the best part of the ship.  However, the on board entertainment was terrific.

 Hubbard Glacier was a huge disappointment.  Staff said the ship would get close enough to turn ship side to side for excellent viewing.  However, it did not get close enough and was stationary the whole time.  I saw it once before on another cruise line and it went up very close,etc.

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Was this review helpful? 6
1 Comment
5 out of 5

Bueatiful views!! by cdalziel

Verified Review
/ Sail Date: / Traveled As: Couple

This was a visually stunning cruise. Alaska is truly one of the most bueatiful places in the world. The oosterdam is a nice ship and Holland does a great job with its food and show entertainment. My wife and I are in our early 40's so we knew going in Holland would setup its shows with a little older crowd in mind based on what I was told However i wish they would have some more entertainment for the slightly younger crowd. That being said everything was really nice and I would cruise again with Holland .

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Was this review helpful? 10
2 out of 5

Cruise ship room from hell by floridafrequent

Verified Review
/ Sail Date: / Traveled As: Family (older children)

was the worse travel agent I have ever used.  Our balcony room had bugs and the bathroom was dirty and the sink was full of large cracks and the tub had cracks all along the top with the worse tub ring I have ever seen. The only other room they would offer us was three floors down and the balcony overlooked the lifeboat!

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Was this review helpful? 3
4 out of 5

Oustanding service and beautiful itinerary by rayealpsu

Verified Review
/ Sail Date: / Traveled As: Couple

We loved sailing the Oosterdam and the crew provided exceptional service! 

Everyone we met was friendly and warm.  Our balcony stateroom exceeded expectation in terms or space, amenities and views.  I was so surprised at the quality of the linens and the size of the bathroom! 

Dining was good and specialized dining was exceptional.  The Casino, Lido Deck, and Crow's Nest bar were a lot of fun.  The Gallery Bar was my favorite spot and really elevated the experience.  The barmen in the Gallery Bar were tops. 

We had services at the Greenroom Spa and those were outstanding.  Each therapist was phenomenal and far exceeded our expectations.  Who knew that one of the very best massages I'd ever have was on a ship with a view!  One missing amenity in the spa was slippers and larger-than-average robes.  On my second visit to the spa, my robe wouldn't fit and that's embarrassing.  Considering I am about the size of an average cruiser, that really surprised me.  I also forgot to pack slippers/sandals because I didn't plan to visit the spa. So, it required that I wear my boots or go barefoot.  The barefoot option seemed to be what most people took, but that is pretty dangerous on a ship.  I am surprised the line doesn't consider this to be a potential risk/liability from a health and safety perspective.

Journey's Ashore were nice and well-timed. 

Our cruise was very enjoyable overall. 

I wish I could award a half a star, but alas, this cruise misses one star because of the erratic climate in our stateroom.  For days 1-4, it was easily 80-82 degrees in our stateroom and there's placard discouraging propping the balcony door open, so we didn't do that often.  Sleeping was hard.

We finally complained and then days 5-7 were about 60-65 degrees in our stateroom.  When we addressed it with guest services and our steward, nothing changed.  There was a thermostat in the cabin, but I think it was just for show.

Needless to say, we never felt really comfortable while in our cabin.

Lastly, embarking and disembarking were a breeze and we were so pleasantly surprised by how well things went. 

Minus a few small things, we'd definitely sail with HAL again.

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Was this review helpful? 10
5 out of 5

Good Food and Good Service by junpingliu

Verified Review
/ Sail Date: / Traveled As: Couple

When I and my husband got on the ship, we were so happy. Because , every thing is so beautiful , clean, the staffs all are smile . The hall way's pictures are different at each level ,some they tell you story about this ship,Oosterdam. some they display the america's history on the sea.

I have to say , the food is very very good. The tea, the coffee and hot water always there service for you.  we were enjoyed every thing we can. many things to see, do not want to sleep, but have to do it.  It was very good experience . I just want  travel with cruse again. 

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Was this review helpful? 9
1 Comment
5 out of 5

ALASKA 2017 by mcj61dhs

Verified Review
/ Sail Date: / Traveled As: Couple

EVERYTHING ABOUT THE CRUISE WAS VERY ENJOYABLE. SHIP WAS VERY CLEAN, CREW WAS FANTASTIC IN ALL RESPECTS.  THE FOOD WAS VERY GOOD.  SHORE EXCURSIONS WERE VERY ENJOYABLE, GUIDES WERE VERY KNOWLEDGEABLE AND PLEASANT.  DEFINITELY RECOMMEND TO OTHERS.

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Was this review helpful? 7
4 out of 5

Fun by sharesalarsen

Verified Review
/ Sail Date: / Traveled As: Couple

This is a fun cruise.  If you are gluten free the food is a little difficult for breakfast and lunch, but great for dinner. The string quartet and pianist were awesome, and every show they were in was great.  The excursions on shore were great and I highly enjoyed the sled dog in Junea.

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Was this review helpful? 6
4 out of 5

Our Second Alaskin Cruise by Cruiser40481447

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Scenery and on-shore excursions was the best part of the trip. Least liked part of the trip was the banging overhead in our cabin in less than calm seas. It was related to me by our steward as just the wind. I surmised it to be an unlatched bathroom door in cabin above us and had to tell the crew above to check it out. Problem solved. We were very lucky with weather being beautiful in mid-May! 

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Was this review helpful? 5
5 out of 5

Beautiful by GenieByrd

Verified Review
/ Sail Date: / Traveled As: Couple

Had a wonderful time, the trip to Alaska was amazing, the service was excellent, the sites were breath taking.  The Glacier was phenomenal, and the crab fest excursion was phenomenal.  Saw a gray whale and humpback.  It was amazing.

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Was this review helpful? 6
3 Comments
4 out of 5

Relaxing Vacation with Beautiful Scenery by kiwikathy1

Verified Review
/ Sail Date: / Traveled As: Couple

The crew members were amazing - so personable and caring.

 

I must say that I find it rather strange that it is cheaper to get a taxi from the Seattle airport for two people than it is to catch the Holland America Bus transportation.  That makes no sense.

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Was this review helpful? 3
1 out of 5

awful experience by debbie28012

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

this was my first and  last cruise with them. No help from employes, food was in dining room was always cool, too confusing.I do not have enough words to explain how bad this trip was.

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Was this review helpful? 18
4 Comments
4 out of 5

Getting there is half the fun. by 19viking46

Verified Review
/ Sail Date: / Traveled As: Couple

We were going to Vancouver,  BC  for a eeek and saw the OOSTERDAM was picking up passangers in San Diego and stopping in Victoria and Vancouver.   We have never cruised with Holland America before so this would be a good opportunity to try them out.  It was a good choice.  Met some wonderful people and was taken care of in excellent fashion by the crew of the OOSTERDAM.   

 

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Was this review helpful? 10
5 out of 5

Sunshine is a must! by gilliandearmond

Verified Review
/ Sail Date: / Traveled As: Couple

After seven months of winter in the north west sunshine is really needed, and we got plenty of that on our cruise from Tampa, through the Canal and up the west coast all the way back to Seattle. From embarkation to disembarkation Holland America had everything well ordered with excellent, non-intrusive service every step of the way. The ship was beautifully clean and well maintained, the staff were friendly and helpful and the food was good. All in all, a great trip. We especially appreciated the general lack of noisiness and the very tasteful background music around the ship, as well as the various onboard entertainments.

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Was this review helpful? 5
1 out of 5

Review on Holland America cruise by king842

Verified Review
/ Sail Date: / Traveled As: Family (older children)

There were problems with stateroom toilet and took days to fix. Also, charges to stateroom that I didn't charge.  We didn't stop at last island due to another ship took the dock we were to disembark and no back up plan, that meant 2 days at sea.

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Was this review helpful? 12
1 Comment
5 out of 5

Last Caribbean cruise of the season - not up to HA standards by mplus1

Verified Review
/ Sail Date: / Traveled As: Couple

 Well usually cruise in January and February and when I scheduled this March cruise I did not realize it was the last cruise of the season.  It seems that they were not staffed as they should be, long lines in the Lido and very, very few activities during the day.  Our cabin  seem to be in poor repair, many cracks in the bathroom sink, also many cracks in the bathtub and much rest on the veranda.  I think if they're going to run a cruise and it be so under their typical standards they should do something to compensate you in someway.  My husband and I rarely got to have breakfast or lunch together and less we ate in the dining room because we were always waiting in lines to get an omelette or a salad in the Lido. They would have two omelette station is open but only one person working there, to salad station is open but only one person working to fill the orders.  We were both, extremely disappointed in this cruise him we help on my cruise HA again They will Return to their normal standards of good service 

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Was this review helpful? 9
3 out of 5

Holland Oosterdam by mcclarywe

Verified Review
/ Sail Date: / Traveled As: Couple

The rooms are clean, the food was the best, but the cruise is better set up for older people.  Age 70 and up.  There was not much to do with young kids.  The dress code for dinner are set up for older people ( suit and tie)  not casual.  

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Was this review helpful? 16
1 Comment
4 out of 5

Old Timers Cruise by ljspike

Verified Review
/ Sail Date: / Traveled As: Couple

Dining accommodations could have been better.  Seated at table for eight and only four showed.  Gentleman at our table got sick and vomited on two occasions.  He then fell while getting up from the table.  Unfortunately I did not leave the table on the first occasion, felt sorry for other couple, did not want them to be alone.

The cabin and Neptune lounge was the best part of our cruise.

Thank you Chaney.  If and when we cruise again we will call you.   

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Was this review helpful? 11
5 out of 5

Great food & Ride by hwlorl

Verified Review
/ Sail Date: / Traveled As: Family (young children)

The food was excellent and well presented. The dinning room stewards and room stewards were extremely friendly and helpful. The ship could stand some updating, it is showing signs of wear.

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Was this review helpful? 8
5 out of 5

Amazing Trip! by matzsm

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

This trip was so perfect for me! It gave me much needed break, and time to refresh! I was able to visit beautiful locations, have phenomenal experiences, and the advantage of a dedicated professional staff! Happy

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Was this review helpful? 8