Disappointing service

Oasis of the Seas Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 2

Overall Rating:

3.0 out of 5
Verified Review
7 Night Western Caribbean (Ft. Lauderdale Roundtrip)
Sail Date: May 21, 2016
Ship: Oasis of the Seas
Cabin Type: Suite
Cabin Number: 11630
Traveled As: Couple
Reviewed: 1 year ago

The entertainment and activities aboard the Oasis of the Seas was outstanding.  We had thunderstorms for most of our cruise but the great variety of things to do aboard made the voyage worthwhile.  The food was average.  Overcooked steak at Chops Grill (supposedly a premium restaurant) and VERY salty food at the Windjammer buffet.  Other than that, passable fare. 

Service was very, very disappointing.  We had reservations a Chops and waited 2 hours for our food after we ordered without seeing our waiter the whole time.  Then they made us feel like it was our fault for not realizing it would take so long.  We tried to make reservations for Coastal Kitchen which is a restaurant reserved for suite guests.  The reservation desk was supposed to be opened from 11AM to 3PM.  No one answered the phone.  When we went there in person we were told to come back at 5PM.  When we did they said they were booked for the evening.  We tried again another day with the same procedure only this time we got in.  When we got there the host was very rude to us. 

We like to speak to staff while were cruising.  Most of the time, the staff is very friendly.  On this ship the staff was either unfriendly or, when they did speak to us, it seemed like they just wanted to get off of that ship.  After a while we felt the same way.  The overall unprofessionalism of the crew was shocking.  This is definitely a management and leadership issue.  Great ship.  Poorly run.

Food and Dining

3 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Cabin was spacious and clean. Our room steward was terrific.

Ship Tip

Book reservations for shows and restaurants well in advance of your trip. Don't waste your money on specialty restaurants. The food is just as good in the main dining room. Onboard shows and activities are great. Check your daily schedule for events.

5 out of 5
3 out of 5
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