Nice ship, some service issues tho...

Oasis of the Seas Cruise Review to Caribbean - Eastern


Contributor Level: Purser
Experience: 4-6 cruises
Reviews: 2
Helpful Votes: 4

Overall Rating:

4.0 out of 5
Verified Review
7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)
Sail Date: October 31, 2015
Ship: Oasis of the Seas
Cabin Type: Balcony
Cabin Number: 11624
Traveled As: Large Group
Reviewed: 1 year ago

This ship is a beast! It's got some really nice shows and beautiful artwork. There is definitely plenty to see. We bought the ultimate drink package and it was worth it but the alcohol service left little to be desired. Rarely did we receive service with a smile. At the pool, we had to keep getting out for our drinks because the pool drink guy came maybe once an hour. At one point, the jacuzzi quit bubbling and no one came to fix it after talking to a few crew members. Our housekeeping service guy was lazy and left the room less than its best. It was by no means what I would consider a luxury cruise. 

 

The dining service, however... Oktay was our main waiter. He was PHENOMENAL. He was what all other customer service should be. We loved him and we tipped him a great big tip. We would book any cruise that man works on. 

 

Would I go on Oasis again? Unlikely. For the money, I'd rather take 2 Carnival cruises and get service with a smile. We try to be super nice to the people who work on the ships we cruise with. We know they are away from home and family so we try to be extra friendly and we understand that their jobs are demanding and their hours are long. But when we're consistently receive rolling eyes, disgusted faces looking back at us and overall crappy service in return, that's where we start looking elsewhere to spend our money. 

 

The shopping on board was less than desirable as well. But that's not a big deal unless you are looking to shop. 

 

Maybe your experience will be better and I hope it is, should you decide to book. Maybe there will be a different crew by then. 

Food and Dining

5 out of 5
Oktay!!! Our main diningroom waiter. A+++++

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5
For a luxury liner it was pretty basic. Housekeeping was bad.

Ship Tip

Book shows as soon as you can! Buy the drink package! Bring good walking shoes! Keep an eye on tips. Some of the bar service people like to add their own.

3 out of 5
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