Not what is used to be

I was so disappointed with this cruise.  We had been on the Oasis of the seas and the Allure of the seas and the explorer of the seas once before.  We has such high expectation.  Do to the hurricane Danny, it was rerouted which I understand because of the storm, but the islands Costa Maya wasn't good at all.  They had the pool there which was hard to get into and out of, then walking around on the dirt that had all the debris in it.  We tried going to the ocean but was so smelly and dirty we didn't go.  What a waste of time and money. Then Cozumel Mexico the next day which was shopping.. it was ok.

This Western Caribbean cruise was over $300.00 less per person than what we were paid for and were suppose to get, there were 5 people in our party.  That is a lot of money to lose.  These ports probably didn't charge the same fees as the other ports we were suppose to go to.

I always told everyone the best boat is the Oasis, but I didn't have a great experience this time.  The food wasn't as good as it was the last time we were on the ship, from the sit down dining, to the cafe and pizza.  The choices in the cafe were fair at best.  They didn't have the scones, or chocolate chip cookies, and the pizza changed drastically. Even the tea bags were poor, they barely colored the water.    Also, We had many problems with the dining, and where they sat us was awful.  One night they sat us in a dining room off the side of the main dining.   That night, we had reservations for 6:00. When we went to my time dining, they said, no the reservation was for  9:30, which isn't true because the supervisor called himself to book them for us.  So he said he would seat us, so I got all my family including my 80 year old mother in law  and went back to the head waiter, and then he said there was no room at this restaurant and we had to go downstairs to sit.  So we went from Dining on deck 4 then down to deck 3 then back up to deck 4 again with my 80 year old mother in law in tow.  We were seated at 6:05pm and took our order  We weren't served until we complained at 7pm. They brought the covered trays into the room and sat them on top of the water pitchers and there they sat for 20 minutes.  The room they sat us in was where they had dishes stacked, and where they would empty and pile the plates up.  It was terrible to see.  I was shocked by what I saw.

The ship is suppose to be non smoking, but we had to call multiple times for people smoking in their rooms and on the balconies right next to us, and more than once the hallways smelled of smoke too.

Also, we came back from the island with wet towels, and they wouldn't accept them at the gangway, we had to bring them all the ways up to the 15 floor..  ridiculous!  We asked where we could bring the towels, and they said they don't do that, it was our responsibility to bring them up to the 15 floor outside near the 1 towel stand they have for all the pools. but I was able to drop the towels at the gangway the day before.   With being so tired from being out walking, I had to now lug 4 towels up 15 decks.

It was impossible to book shows because they were all sold out by the first day.  This was so aggravating to go standby and "hope" you get in.  Many of the shows interfered with dinner, or were at the same times. 

The teens daily compass were hardly displayed, and couldn't get a copy.  I asked if a teen schedule could be printed at the guest service, and they said they couldn't do that.  Ridiculous.

The pools were so crowded, you could just stand in the pool, you couldn't swim.   When I asked at the front desk, he said we have 6000 people on the ship, but this ship was built for 6000 people.  It wasn't a ship that was built for 4000 people that you were trying to squeeze 6000 into.  The solarium had children in the pool the restaurants and hot tubs.   Which is clearly stated in the flyer it is 16 years old plus.  Every we asked the staff, they acted like they didn't know anything about it. 

Just disappointed in the overall food on the boat, the quality definitely went down since we were on the last time. So totally disappointed in this $8700.00 plus trip.