Oasis of the Seas Cruise Review to Caribbean - Western

Deck Hand

Experience
7+ cruises

Review
1

Helpful Votes
0

3 out of 5

Great Ship -- some issues.

Sail Date: March 01, 2014

Reviewed: 2 years ago

Traveled As: Family w/older children

Room Type: Balcony

My daughters and I have cruised before on a variety of cruise lines. Most recently, we were on Royal Caribbeans Brilliance of the Seas. The Oasis is twice the size and has many fun new features, but customer service suffered in many ways and the crowds could be a pain at times. We had fun, but Oasis is not perfect.

First the positive aspects of the Oasis:

We loved having so much to do. We were glad that on the 7-day cruise we had 3 days at sea. The ports were interesting, but the ship was the most fun. In particular, we enjoyed the many shows (and even some rehearsals of the water show while waiting to climb the rock wall), the rock wall, the zip line, the ice skating rink, the flowrider and the different neighborhoods. The Boardwalk always had something going on, as did the Royal Promenade. My girls liked the donut shop on the Boardwalk and we all enjoyed some pizza on the Royal Promenade. Our stateroom was near the middle of the ship and was in great shape. I really got a chance to enjoy the balcony on this cruise.

I also have to comment that even with a huge ship, many logistics are handled really well. Boarding the ship was simple and getting on and off at ports was easy. The private island is also managed very well. They had plenty of lounge chairs in the various beach areas.

The things that were annoying or negative included the following:

While the dining room food is good, the service is average. We felt much more pampered on other cruises with extra food, special tricks and just general attentiveness and discussion with the waiter and assistant waiter. We felt the same drop in attentiveness on the part of the room steward. It was not until the last day that we realized he had not even been bringing us the kids program information nightly. On our last (RC) cruise, the steward had also offered small bottles of shampoo and conditioner right away and keep us fully stocked through the trip.

The kids programs overall were disappointing. My 1

Pros: Lots to do and see. Rock wall, great shows, flow rider, zip line, ice rink.

Cons: Reduced customer service, disappointing kids programs, too much effort to get more money from passengers.

Recommends Oasis of the Seas? Yes!

Ship Quality
Big Ship. Problems as a result with the dining issues -- crowding and main dining late seating problems.
Food and Dining
Good food, but various dining issues -- crowding of Windjammer on various days. We wanted to sit with a big lively table in the main dining room and wound up in a corner with a few table companions (only 3 were always there). We were next to many empty tables. Not a lively or fun atmosphere much of the time. And service was only average.
Cabin / Stateroom
Temperature control issues, but otherwise great room
Service and Staff
See notes above. Customer service was lower across the board. The attentiveness level was low.
Entertainment
See notes above -- great, but need an indoor movie theatre and more movie options.
Children's Programs
Lots of problems and disappointment here. See notes above.


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