Oasis of the Seas Cruise Review to Caribbean - Western

Contributor Level: Purser

7+ cruises


Helpful Votes

2 out of 5

Guest Relations in it for the Money More Than the Customer Service (or in this case, lack of concern & customer service)

Sail Date: March 15, 2014

Reviewed: 3 years ago

Traveled As: Family (young children)

Room Type: Balcony

Beware of Senior Guest Services Officer "Jasmine Naguimbing"  --says she has been doing Guest Relations for Royal Caribbean for 10 years

                                                                                                        --but asks my wife & I  "Do you understand English?" (note: I am fluent in English, French, & Vietnamese --having been raised in Winter Park since 1975

                                                                                                         --as this is our 2nd trip w/ Royal Caribbean (7-day cruise) but will be our last...


Guest Relations could not handle our concerns until I called Royal Caribbean corporate Miami office to complain (while on Day 2 aboard the ship)

where they were able to at least have empathy for our tight cabin space (called "Superior Stateroom w/ a Balcony View" for 4 people). This room is nothing more than an interior stateroom w/ a balcony view. It is not worth the $1,600 upgrade! The courteous Suite Attendant had to put our 3 luggages on top of the countertop for the whole 7 days (adjacent to the large vanity mirror & the flat-screen TV), in order to be able to walk around in the cabin.


Beware of Assistant Front Desk Manager "Donovhan Rajcoomar"  --who could not help us either...he told me to go back to my stateroom, pick up the phone from my stateroom/cabin & call to make a complaint and/or address my issues

                                                                                                                 --he says we must voice our concerns to our travel agent (i.e. )

& that Royal Caribbean cannot help me.  He then says I must ask for monetary compensation from & not Royal Caribbean.

                                                                                                                 --But that's just it!!!  I did not ask or want any monetary compensation (Royal Caribbean is not even listening to my concerns of upgrading to a larger room)...I just have tight quarters for our family of 4 (2 adults, 2 children) aboard a big ship for 7 days. This is our first Spring Break vacation for our kids & did not expect to have such tight living quarters for 7 long days at sea. 

Eventually, I was able to have the head Guest Services Manager at Guest Relations "Samantha Douglas" call me from our stateroom on Day 3 & she apologized for the lack of customer service from her 2 Guest Relations employees listed above.


NOTE: From a large worldwide cruise line that's publicly traded on the stock exchange, I would expect the utmost care & customer service from Royal Caribbean but it was definitely lacking from the Oasis of the Seas Guest Relations crew.

            Having sailed aboard Disney Cruise lines w/ my family on 6 separate occasions since 10/2009, Disney has properly coined the phrase "5-star

customer service."

            Unfortunately, Royal Caribbean cruise lines must be more polished than this FIASCO cruise!

Ship Quality
Food and Dining
Cabin / Stateroom
Read previous detailed notes.
Service and Staff
Unfortunately, we had to run into 2 international employees at Guest Relations who do not know the first thing in customer service.
Children's Programs
Onboard Activities
Destinations and Excursions
Ft. Lauderdale (Port Everglades), Florida
Labadee (Cruiseline Private Island)
Very relaxing & nice!
Falmouth, Jamaica
Cozumel, Mexico
Unfortunately, the Downtown shoppes offered more jewelry stores than there were restaurants!


For kids, spend a little more & book w/ Disney cruise lines --your family will never be left disappointed!

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