Norwegian Sun Cruise Review to Caribbean - Western

Contributor Level: Purser

2-3 cruises


Helpful Votes

2 out of 5

Poor service in stateroom and dining rooms

Sail Date: January 25, 2015

Reviewed: 2 years ago

Traveled As: Singles/Friends

Room Type: Oceanview

Every crew member was very friendly. However, in the dining rooms the service was very slow and many times I couldn't get drink refills. On the most part, the food was pretty good. My best dining experience was in the Italian restaurant. Food and service was excellent.

The room steward failed to keep the shower soap filled and didn't always replace all of the towels. He knew there were two of us but only put towels in for 1 person.

The entertainment was quite good.

I believe they should have the person that makes the announcements over the speakers to have english as their first language.  It was difficult to understand them do to heavy accents and talking too fast. 

Ship Quality
Food and Dining
Cabin / Stateroom
Service and Staff
Destinations and Excursions

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