Poor service in stateroom and dining rooms

Norwegian Sun Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 7

Overall Rating:

2.0 out of 5
Verified Review
7 Night Western Caribbean (Tampa Roundtrip)
Sail Date: January 25, 2015
Ship: Norwegian Sun
Cabin Type: Oceanview
Cabin Number: 5209
Traveled As: Singles/Friends
Reviewed: 2 years ago

Every crew member was very friendly. However, in the dining rooms the service was very slow and many times I couldn't get drink refills. On the most part, the food was pretty good. My best dining experience was in the Italian restaurant. Food and service was excellent.

The room steward failed to keep the shower soap filled and didn't always replace all of the towels. He knew there were two of us but only put towels in for 1 person.

The entertainment was quite good.

I believe they should have the person that makes the announcements over the speakers to have english as their first language.  It was difficult to understand them do to heavy accents and talking too fast. 

Food and Dining

3 out of 5

Entertainment

5 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
3 out of 5
3 out of 5
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