Freestyle Dining aka Limited Dining

Norwegian Sun Cruise Review to Transatlantic

Experience: 7+ cruises
Reviews: 3
Helpful Votes: 6

Overall Rating:

1 out of 5
Verified Review
12 Night Transatlantic Westbound (London To Port Canaveral)
Sail Date: October 04, 2010
Ship: Norwegian Sun
Cabin Type: Inside
Traveled As: Couple
Reviewed: 7 years ago
Embarkation very good - Dover was eeasily accessible - cabin was adequate although a little tired looking and shower tiny. Only supplied shower gel, hand soap and shampoo in dispensers - because shower was so small, it was impossible not to lose half of the shampoo and shower gel was diluted with gushing water - when empty you had to wait a day to have replaced. Old, outdated little TV - stations limited to 1 movie in English others in foreign languages - Fox, BBC & old repeated E-news and 5 stations promoting NCL. Freestyle dining did not work on Transatlantic cruise - always had lines in the 2 dining rooms - buffet on 11th deck was ALWAYS full - on several occasion we had to carry our food up 2 flights of stairs or take the elevator to the 12th deck to find a seat - then return downstairs when we forgot items like cutlery, tea, coffee or butter - difficult carrying plates and tea through public walkways. Part of the problem was that the outdoor seating could not be used because the Fall weather did not cooperate. Specialty dining was rather a joke. We booked into the Bistro for a French dinner with friends. Took with us the 15% discount wine coupon - but the wine list and server failed to indicate that the discount applied only to "house" wines (read the small print) - House Wines did not appear at all on the Wine List. When we presented the coupon, the server was ready to explain why it did not qualify. Our friend asked the price of house wines - they were approximately $10 to $30 cheaper. Another "coupon" in the NCL discount book was Purchase 2 Cover Charges in the Bistro ($40) and receive 1 cover charge waved in the Tex Mex. Again, we forgot to read the minute print on the coupon - this discount applied to almost all the NCL ships EXCEPT the Sun. When we ordered the Lobster at the Bistro, our friend pointed out that there was an additional $10 cover charge for the steak or the lobster - so the cover charge was really $30 and not $20. Entertainment was mediocre - we counted 4 of the 12 evenings to even be considered a "show". Other entertainers included a juggler, acrobat, hypnotist, German instrumentalist who appeared twice and an aging ballroom dance couple. None of those shows included dancers. One show was performed by the crew. At many performances we noticed people leaving. It took 2 days to receive an ice bucket - which turned out ot be an old metal milk jug with no lid that was filled with ice. At 1 p.m. one day we requested clean towels - we called again at 3 p.m. and at 5 p.m. We were then told to wait until the cabin steward comes on duty at 6 p.m. He arrived at 6:30 p.m. and indicated he would report this to his Supervisor - we heard no more. When NCL advertised 100 internet minutes for $55 it sounded a good deal. Unfortunately, there is an additional $3.99 charge for the privilege of using the service - and it took approximately 6-7 minutes after the internet was connected before actually getting online. On 3 occasions while on Facebook and emails, the service was disconnected. Many people complained of a similar problem - we were told that it was Yahoo's problem. Actual ability to send and receive emails was less than 15 of the 100 minutes. Casino was nice - even though we lost 13 nights - cute 1 cent machines and very friendly poker dealers. Smoking - in the handbook in the cabin, there were 2 specific references to NCL's smoking policy - passengers could SMOKE IN THEIR CABINS, on balconies and on decks although in one area of the deck where people were eating, one side of the ship was smoking and one side non. Pipes and cigars were also allowed making it unpleasant when the wind (it was a windy cruise) blew down the deck and into our noses and mouths. The food was very good - passengers were very nice that helped make the cruise worthwhile. The pools were kept very clean and the public areas were also clean.

Food and Dining

1 out of 5
Negatives: Too many "fee" dining rooms - not enough dining rooms open, too crowded. Food good.


1 out of 5
Terribly limited without Las Vegas style dancers and costumes - very flat.

Service and Staff

1 out of 5
Saw Cruise Director less than cabin steward. Leadership begins at the top.

Ship Quality

3 out of 5
Ship was kept very clean but accessibility from Deck 4 was limited and a long walk to the public areas - one section of 4 small elevators - the other elevators did not go down to the 4th deck. Ship's self service dining areas were inadequate. Only one dining room was open during certain times.

Cabin / Stateroom

1 out of 5
Shower too small - cabin steward did not know when soap and shampoo dispensers were empty - dispensers were located under shower and were diluted and much was wasted. TV many years old and stations inadequate. Hit my head several times on folded bunk bed located immediately above bed.
5 out of 5
Very nice - took ship tour to Sintra and Cascais - lovely guide.
Don't Miss: Sintra very interesting - great photographs

Pros: British Comedian, Celine Dion and Il Divo Impersonators

Cons: Expensive Specialty Dining, expensive drinks, endless lines for dining, poorly trained and apathetic cabin and dining room staff, poor entertainment - only 1 show in 13 days that had Showgirls

Recommends Norwegian Sun? No.

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